Courtney Butler

About

Experienced healthcare professional with a strong background as a Front Office Specialist and Certified Medical Assistant across departments including family medicine, pediatrics, dermatology, and urgent care. Skilled in EMR systems, patient scheduling, insurance verification, and clinical support. In 2021, I launched my woman-owned small business offering virtual freelance services and wedding/lifestyle photography, combining administrative expertise with creative storytelling. Known for adaptability, organization, and a passion for delivering high-quality service in both healthcare and creative fields.\n\nKey Skills: EMR | Patient Coordination | Virtual Assistance | Photography | Client Relations | Admin Support | Small Business Operations

Experience

• Business Owner · On Your Time Freelancing, LLC10-01-2021 – 04-01-2025

  Responding to emails and phone calls. Scheduling meetings. Booking travel accommodations. QuickBooks, payroll, and invoice management. Manage contact list. Prepare customer spreadsheets and online records. Data Entry. Organize client calendars. Perform market research. Address employees administrative queries. Web Research. Create presentations, logos, etc.

• Owner · Photography By Courtney11-01-2021 –

  Communicating with clients to set up a time and place for a photoshoot. Maintaining and managing photography equipment. Editing photos. Submitting photos to appropriate persons. Managing photography sessions.

• Small Business Owner · Freelance with Courtney, LLC10-01-2021 –
• Navigation Specialist · naviHealth07-01-2021 – 09-01-2021

  Address program specific quality measures and adhere to company guidelines/standard operating procedures. On assignment date, travel to hospitals as directed by management to conduct face to face visits with patients in the acute or subacute setting and/or complete telephonic visit with patients. Complete program specific assessments as per company protocol. Provide support to patients based on identified needs. Accurately document all phone calls, interventions, appointments, visits and interactions with client, healthcare provider, patients in the company system within 24 hours. Prepare information for patient case status summaries, provide success stories weekly, and attend weekly collaboration meetings, company meetings, scheduled meetings etc. Prepare, communicate, and follow through on patient flagpole communications to management. Review company system related tasks and email instructions throughout the day for management of daily responsibilities to effectively and thoroughly manage all assigned patient cases to completion. Proactively assist with locating community resources via discovery, research, documentation, networking, training, etc. of community/social resources solutions for patients. Act as a liaison for and between hospital staff, client staff and patient to ensure removal of barriers prior to discharge and care plan for patient can be initiated. Maintain hospital credentialing through the hospital credentialing website and regularly check to ensure that credentialing documentation is valid and compliant. Adhere to hospital standards of conduct, policies, and procedures. Clock in and out of hospital credentialing systems per protocol. Perform other duties and responsibilities as required, assigned, or requested.

• Certified Medical Assistant · Wellstar Health System08-01-2020 – 07-01-2021
• Dermatology southeast Albany · Dermatology southeast Albany10-01-2019 – 05-01-2020
• Front Office Specialist · Wellstar Health System09-01-2016 – 09-01-2019

  Greeting patients, registering patients at check-in and checking them out, answering telephones, scheduling appointments, compiling medical records and charts. Operating computer software (EPIC) and office equipment, transferring lab results and any other reports to the appropriate clinician. Maintaining supplies and appearance for the office.

• Scheduling/Installation Assistant Manager · Crowe Custom Counter Tops Inc10-01-2013 – 04-01-2014

  Proficient in all categories of office administrator including HR, Accounting, and Operations Manager. Creates P.O. orders, job files, quotes on material and projects using Focus3c and Moraware software. Schedule/Call clients to inform them about template, layout and install dates, check measurements on template drawings, administrator on Focus3c software, train all employees on any new software including Focus3c, CAD drawings. Collect/post payments, contact clients for payment confirmation, follow ups about the job completion, show new granite materials to clients, and answer any questions or concerns via phone or in person. Create employee's schedule, update spreadsheet with totals, keep track of each sale rep. Total amount sold and installed, in charge of answering messages of Facebook, Twitter, Instagram, posting all sales, etc. Interview future employees, update spreadsheet with all sales rep install and sold jobs, check spiff and commission every month, verify paper work, run Wells Fargo Finance information, handle all project filing information, any issues with computers or software. Solve all issues that need to be directed to a Manager, answer all emails from contractors, other companies and BBB, place liens on properties, and submit information on charge backs from credit cards. Address all installation issues or concerns; locate material for production, load material onto trucks, schedule installs, template, plumbing, slab smiths, and service calls.

• E-Commerce Specialist · Bella Bag06-01-2013 – 07-01-2013

  In charge of making handbag tags, coded descriptions, labeling handbags, uploading images of each product to Drobox, along with the website, placing security devices on each product before going to the showroom. Enables/disables products from eBay, Portero, and website, also known as the backend. Creates a CSV before posting products on our website, in charge of disabling and re-enabling products that have been in one of our current flash sales with third parties, such as BlueFly, Belle and Clive, Gilt, Rue La La, etc.

Education

• Georgia Northwestern Technical CollegeDiploma, Practical Nursing, Vocational Nursing and Nursing Assistants
• MTI of North GeorgiaCertification, Phlebotomy Technician/Phlebotomist
• Paulding County High SchoolHigh School Diploma
• Ashworth CollegeBachelor of Business Administration - BBA, Healthcare Administration
• CNA Nursing School of Calhoun & MTI of GeorgiaCertification, Phlebotomy Technician/Phlebotomist

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