Crystal Jimenez

About

Talent Acquisition and HR Operations professional with 19+ years of experience supporting large-scale hiring initiatives, recruiting operations, onboarding, and process improvement. Skilled at partnering with business leaders, recruiters, HR teams, and cross-functional stakeholders to solve complex challenges, improve workflows, and create scalable solutions that support business goals. Known for building strong relationships, simplifying processes, improving the candidate and hiring manager experience, and balancing operational excellence with a people-first approach. Experienced working within Workday and recruiting systems to support hiring strategies, reporting, onboarding, process design, and continuous improvement initiatives.

Experience

• Early Careers Campus Recruiter - Global HR/ Recruiter Effectiveness Lead · AIG2021

  Manage recruiting operations for AIG’s Early Careers program, supporting intern and full-time hiring across multiple business lines and locations. Partner closely with recruiters, hiring managers, HR Business Partners, and business leaders to deliver successful hiring outcomes while ensuring a positive candidate experience. Lead recruiting initiatives from planning through execution, coordinating interview programs, offer processes, onboarding readiness, and stakeholder communication. Serve as a trusted resource for recruiters and hiring managers, helping navigate recruiting processes, hiring decisions, policy questions, and operational challenges. Identify opportunities to improve recruiting workflows and implement solutions that increase efficiency, consistency, and scalability. Develop playbooks, training materials, process documentation, and job aids that support recruiters, hiring managers, and interview teams. Manage recruiting data, reporting, candidate tracking, and operational metrics to support workforce planning and hiring decisions. Partner with HR, Operations, Shared Services, and Technology teams to improve onboarding readiness and streamline hiring processes. Support Workday recruiting activities, system processes, reporting needs, and user adoption across recruiting programs. Lead special projects focused on process improvement, stakeholder experience, operational excellence, and recruiting effectiveness. Developed SOPs, playbooks, job aids, and training materials to standardize HR and recruiting processes and support manager and employee success. Delivered training and ongoing support to recruiters, managers, and stakeholders, driving process adoption, consistency, and change management efforts. Supported performance management processes by partnering with leaders on employee concerns, development discussions, and corrective action planning.

• Talent Acquisition Consultant · AIG2018 – 2021

  Led high-volume Talent Acquisition and Recruiting Operations across Life & Retirement business lines Managed full-cycle recruiting while ensuring alignment with HR processes, compliance, and service delivery expectations Built strong partnerships with business leaders to improve recruiting workflows and operational efficiency Monitored ATS data, hiring metrics, and reporting accuracy to support data-driven decision-making Implemented process improvements that enhanced scalability, candidate experience, and recruiter productivity Coordinated interview logistics, hiring events, and onboarding processes, ensuring seamless candidate experience Conducted onboarding sessions and ensured I-9 and compliance documentation accuracy Partnered with HR and business leaders to address workforce needs, support onboarding activities, and ensure compliance with company policies and procedures. Conducted onboarding sessions and supported new hire integration, ensuring a positive employee experience and completion of required documentation. Mentored and trained team members on recruiting systems, best practices, and operational workflows Collaborated with TA leadership to improve reporting, scheduling efficiency, and recruiting operations strategy AIG | 2018 - 2021 Crystal L. Jimenez | 713-859-8484 | cljimenez84@yahoo.com Lead key initiatives including: Creation of ann Early Careers Playbook, providing standardized guidance, tools, and best practices used across recruiting teams. Developed centralized interview day and Super Day tracking tools that improved coordination, visibility, and candidate management. Created interview feedback tracking processes that improved decision-making and reduced delays in the hiring process. Improved recruiter and stakeholder efficiency through enhanced reporting, tracking tools, and operational workflows. Supported hiring efforts across Financial Lines, Finance, Retail Casualty, CUO, Warranty, Risk Engineering, Multinational, and additional business groups. Served as a mentor and resource for recruiters and team members on recruiting processes, stakeholder management, and operational best practices Assisted with reporting, data tracking, and ATS updates, supporting overall recruiting operations Partnered with recruiters and hiring managers to ensure smooth execution of hiring processes Provided logistical support for hiring events and onboarding activities

• Talent Acquisition Associate · AIG2013 – 2018

  Supported Talent Acquisition and HR Operations, including scheduling, onboarding coordination, and compliance tracking Maintained accurate HR documentation and ensured audit readiness and data integrity across systems Coordinated recruiting workflows, interview scheduling, and candidate communications to improve efficiency and experience

Education

• San Jacinto College (North)General Studies & Fine Arts
• C. E. King High SchoolDiploma

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