Daniel Ayala

About

PM/PO/Delivery Lead | 25+ Years | Enterprise Platforms & Integrations I lead mission-critical enterprise technology initiatives as a PM/PO/Delivery, connecting business and technology to set priorities and coordinate teams. Experienced with production operations platforms (ITSM, asset management, ops) at scale, integration/API ecosystems, and incorporation of automation and GenAI/LLMs into workflows. Focused on reliability, adoption at scale, and governed execution measured through KPIs/SLAs. Impact Highlights 3,000+ users in production · 1,000+ offices rollout · 150+ APIs integrated · IT operations unified with B2B/B2C traceability Tools Jira · Confluence · IBM Maximo · BMC Remedy · Swagger/OpenAPI · Postman · SQL/PL/SQL · Oracle · PostgreSQL · AWS · Power BI · Python · Make · ChatGPT/Custom

Experience

• PM Partner — Product & Delivery Lead (Fintech SaaS Startup) · Fintech SaaS Startup07-01-2025

  • Cash flow forecasting for SMBs: product definition and prioritization (PRD/backlog, roadmap), focused on daily decisions (projections, risks, alerts). Pilot with 5 SMBs. • AI/LLM co-developed platform (pilot phase): agent for ingesting unstructured data (Excel, email, images) and normalization/validation, turning it into actionable data. • AI for analysis and decision-making (pilot phase): natural-language queries on customer data for projection scenarios and financial risk alerts (Daily Plan). • Connectivity and automation: integration with bank connectivity platforms via API, ERPs (SAP as the first ERP), and messaging (WhatsApp).

• Program Manager / Delivery Lead (Digital Operations Platform) · Telecom Argentina09-01-2021 – 05-01-2025

  • Managed mission-critical operational products (+3,000 users), focused on usability and adoption: direct user engagement, feedback cycles, and iterative production improvements. • Defined OKRs aligned to business objectives and adoption/efficiency KPIs; used metrics and surveys to prioritize and measure improvements. • Owned roadmap/backlog and iterative execution with agile teams, ensuring delivery cadence, continuous improvement, and service stability. • Impact-based prioritization: trade-offs between roadmap, technical debt, and operational stability to maximize adoption without degrading SLAs. Featured Achievements: • Unified network asset management platform (IBM Maximo); impact: approx. 85–90% work orders with end-to-end traceability / ownerless assets reduced 45%. • ITSM (Incidents/Requests/Changes): end-to-end rollout with SLAs and B2B/B2C traceability; impact: MTTR reduced >30% / SLA +3 to +5 pp. • Integrations ecosystem: 150+ APIs in a distributed architecture for automation and end-to-end visibility; impact: provisioning time reduced by approx. 20–30% / manual tasks reduced by approx. 25–40%. • AI image recognition: automatic validation of photo evidence for field tasks; impact: fewer manual validations and improved evidence/audit quality.

• Product & Program Leadership (Telecom Platforms) · Grupo SMS01-01-1993 – 08-01-2010

  Executive Director / Product & Business Development — Carriers Interconnect Jan 2002 – Aug 2010 | Argentina • Regional leadership and commercial evolution of the product for operators (300+ professionals; ES/US/MX/VE/BR/CO/AR). • Wholesale telecom billing: product evolution for operators, mission-critical multi-country service operations, and commercial scaling. Featured Achievement: • Wholesale billing platform adopted regionally by Telefónica and Telmex groups. Early career - Product & Project roles (Telecom platforms).

• Delivery Project Manager · IBM02-01-2018 – 08-01-2021

  • Enterprise program and project management, coordinating multiple teams and areas (agile at scale / SAFe), focused on operational continuity and adoption. • Requirements, feasibility, estimation, and planning: alignment with client objectives; budget/resource management; risk and dependency control. • Continuous improvement: process standardization and component reuse to accelerate delivery and improve quality. • Adoption-driven implementation decisions: release-based scope definition and dependency management to accelerate go-live without compromising operations. Featured Achievements: • Technology unification: led system and data integrations during the merger of two organizations, ensuring operational continuity. • Process redesign: defined and aligned end-to-end processes for the Assurance area (incidents, requests, changes) across both organizations, ensuring adoption and a common standard.

• Consulting / Technology Partner · Program & Delivery Management10-01-2010 – 01-01-2018

  • Program/delivery for IT solutions (public/private): cross-functional coordination and outsourced services management. • Presales and bids (RFPs): end-to-end cycle (technical analysis, proposal, negotiation, contract) in government procurement. Featured Achievement: • Digital transformation in judicial processes (+10,000 users / +1,000 offices).

Education

• National Technological University - Córdoba Regional FacultyEngineer, Information Systems

Similar talent on Pangea

Vitalii R.Senior Technical Program Manager / Project Manager | 10+ Years SDLC DeliveryMississauga, ONJonathan H.Senior IT Project Manager | Infrastructure & AI Governance Specialist (PMP, CSM)South Deerfield, Deerfield, MAManish Z.AI Product Manager | Technical Project Manager | Technical Product OwnerRajkot, GujaratMatthew T.Senior Product Manager | SaaS Analytics, Embedded BI & AI/ML ProductizationVancouver, WA