Tanja Sloane Munro
Customer Success Leader | Digital Transformation Expert
2 yrs experience · <10 hrs/week
About
With a robust educational background in Business, Digital Marketing, and International Economics, I have honed my expertise across various domains. My journey began at Stellenbosch University, followed by Vega School and the University of South Africa, where I deepened my understanding of economics and marketing. My career trajectory has been marked by progressive roles at Huble, where I transitioned from a Graduate Intern to a Junior Account Executive, and eventually to a Project Manager. At Huble, I coordinated cross-functional teams and managed complex digital solutions, fostering creativity and efficiency. Currently, as the Customer Success Manager at Specno, I lead the department, focusing on client satisfaction and process optimization. My role involves guiding clients through agile frameworks and enhancing collaboration across teams. My passion for digital transformation and innovation drives my commitment to delivering exceptional results in the tech industry.
Experience
- Customer Success Manager · Specno04-01-2023
As the driving force behind Specno's Customer Success Department, I spearheaded its establishment and orchestrated the integration of processes to boost team productivity and promote interdepartmental synergy throughout the client journey. Committed to service excellence, I guide clients through our agile software development framework, focusing on nurturing relationships, aligning with delivery teams and our entrepreneurial network to surpass client expectations. From onboarding to driving account growth, upsells, and cross-sells, I persistently refine processes to enhance collaboration and product delivery. Witnessing the tangible impact of our efforts on client satisfaction ignites my drive to further elevate Specno's standing as a trusted partner delivering exceptional results in the innovation tech industry.
- Project Manager · Huble10-01-2022 – 04-01-2023
At Huble Digital, a leading international digital agency and top rated Hubspot partner worldwide, I had the privilege of starting my journey within the tech landscape. As Project Manager, I coordinated cross-functional teams, ensuring the successful delivery of complex digital solutions. From strategic planning and stakeholder management to risk mitigation and change implementation, I navigated the dynamic project lifecycle with agility and a customer-centric approach. Huble's collaborative culture and innovative mindset inspired me to push boundaries, fostering an environment where creativity and efficiency converged. This experience and mentorship from female powerhouses in the field equipped me with the skills and adaptability to drive impactful digital transformation.
- Project Executive · Huble04-01-2022 – 10-01-2022
As a Project Executive at Huble, I contributed to the successful execution of digital projects by supporting project managers in coordinating tasks, managing timelines, and ensuring effective communication among team members.
- Junior Account Executive · Huble11-01-2021 – 04-01-2022
In the role of Junior Account Executive at Huble, I assisted in managing client accounts, supporting the sales team in client communications, and contributing to the development of client proposals and presentations.
- Graduate Intern · Huble08-01-2021 – 11-01-2021
As a Graduate Intern at Huble, I gained exposure to various aspects of digital marketing and project management, supporting teams in research, data analysis, and administrative tasks.
Education
- Stellenbosch UniversityBachelor of Commerce - BCom, Business/Managerial Economics
- Vega SchoolBachelor of Commerce - BCom, Digital Marketing
- Stellenbosch Business SchoolCertifi, Business Administration, Management and Operations
- University of South Africa/Universiteit van Suid-AfrikaBachelor of Commerce - BCom, International Economics
- ORMS Cape Town School of PhotographyPart-time course, Photography
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