Debra Orisaremi

About

I am a certified Salesforce Administrator and Service Cloud Consultant with over 5years of experience and a passion for driving business success through innovative technology solutions. With expertise in Salesforce administration and deep knowledge of the Service Cloud platform, I have a proven track record of optimizing customer service processes, improving team collaboration, and maximizing operational efficiency. My dedication to staying current with industry trends and best practices ensures that I deliver effective strategies tailored to meet unique business needs. Let's leverage Salesforce to unlock your organization's full potential.

Experience

• VIRTUAL ASSITANT / DIGITAL MARKETER (Part time) · DOWELL RESEARCH COMPANY UK01-10-2022

  As an all round virtual assistant (VA), I provide administrative support. With me the administrations you get are: .Scheduling appointments .Managing email and social media accounts .Event Coordination. .Conducting research . .Handling basic bookkeeping. .Preparing reports and presentations. .Researching and writing high-quality, engaging and informative content for company's websites, blogs, social media, and e-books. .Managing databases and customer information. .Providing customer service and support. .Booking travel arrangements, .Performing administrative tasks such as filing, copying, and data entry. .Assisting with project management and task delegation. .Creating and managing digital content such as social media posts, blogs, and email campaigns

• VIRTUAL ASSISTANT, CONTENT CREATOR · THE PROMACK SOLUTION US08-24-2022

  . Ideation and creation of high-quality, visually appealing and original content, such as videos, graphics, images, and animations. .Providing all round administrative tasks. . The use of google sheets for data entry, cleaning, and organization. .Dashboard creation and automation Macros and VBA programming

• Freelancer · Fiverr / Upwork Freelancing Platform07-01-2020

  .Communicating effectively with clients to understand their needs and requirements for each project. .Delivering high-quality work on time and within budget. .Representing myself professionally in all interactions with clients and delivering work that meets or exceeds their expectations. .Configuring and maintaining the Salesforce platform, including creating custom fields, objects, workflow, and reports. .Managing user accounts, access controls, and security settings. .Troubleshooting technical issues and providing support to end-users. .Monitoring and analyzing system performance and usage to identify areas for improvement. .Designing and implementing new business processes and automating workflows within Salesforce. .Collaborating with stakeholders, such as sales, marketing, and customer service teams, to understand their needs and configure Salesforce to meet their requirements. .Keeping up-to-date with the latest Salesforce releases, features, and best practices, and making recommendations for platform improvements. .Training end-users on how to use Salesforce effectively and efficiently.

• Certified Customer Service Executive · Ison Xperiences, Nigeria.08-30-2020 – 09-30-2021

  • Integrated salesforce with Call Centre company to grant agents access to a wealth of customer information, including contact information, account histories, and case histories. • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services. • Maintained Salesforce records by logging prospecting activities, adding new contacts and updating account information with useful intelligence. • Educated customers on offerings and upsold products and services to increase revenue. • Used Salesforce to keep track of phone calls, confidential notes about conversations and customer contact information.• Integrated salesforce with Call Centre company to grant agents access to a wealth of customer information, including contact information, account histories, and case histories. • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services. • .Maintained Salesforce records by logging prospecting activities, adding new contacts and updating account information with useful intelligence. • Educated customers on offerings and upsold products and services to increase revenue. • Used Salesforce to keep track of phone calls, confidential notes about conversations and customer contact information. Skills: Customer Service Representatives · Salesforce.com Administration

• Secretary/Field Marketer · Yalmar Ventures - Subsidiary of Glo Company | Abuja, Nigeria04-13-2018 – 12-16-2019

  • Responded to emails and other correspondence to facilitate communication and enhance business processes. • Answered multi-line phone system and greeted over 30 callers enthusiastically. • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity. • Completed accurate daily report documents, memos and invoices. • Recorded daily financial transactions and handled payments of accounts. • Monitored premises, screened visitors, updated logs and issued passes to maintain security. • Maintained office supplies inventory by checking stock and ordering new supplies. • Recorded expenses and maintained accounting records. • Scheduled appointments and conducted follow-up calls to clients. • Created and updated physical records and digital files to maintain current, accurate and compliant documentation. • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data. • Provided clerical support to company employees by copying, faxing and filing document. • Entered data into system and updated customer contacts with information to keep records current.

• Certified Senior Salesforce Administrator · Fluxio Technologies Technologies, Texas , United States01-01-2021

  • Create Customer Portal to provide an online support channel for customers—allowing. them to resolve their inquiries without contacting a customer service representative. Getting, self-service and get the full use of stunning user interface. • Set up email to case with email forwarding and configured Omnichannel to route cases to agents based on certain criteria, to also ensure high priority issues in a queue are not left out. • Overseeing Salesforce jobs, profiles, Import and Export of leads, contacts, and different information, building custom reports and dashboards. • Data Migration using tools like Import Wizard, Data Loader. Ensure Data Security based on Profiles, Roles Settings. • Develop formula fields and define related tasks, email templates in salesforce marketing cloud for sending emails, created data extension and imported contacts into it, set up SFTP account needed for import. • Design, develop and deploy page layouts, components, custom apps, objects and custom tabs to reach the needs of the organization and provide Salesforce support related to third-party integrated apps. • Implement Web to Lead forms with file upload functionality to capture visitors’ information and documents, store information as new leads in Salesforce. • Implement the Web to Case forms to capture cases and complaints of customers from websites into salesforce org, assign cases to support agents, set up escalation rules to reroute cases to another support agent.

Education

• UNIVERSITY OF IBADANBachelor's Degree, COMPUTER SCIENCE

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