Delra Johnson

About

Hi, I’m Delra Johnson. I am a Social Work graduate passionate about helping people, solving problems, and supporting others in meaningful ways. I earned my Bachelor’s in Social Work and a minor in Psychology from the University of Missouri–St. Louis, where I built a strong foundation in client advocacy, program coordination, and effective communication. Over the past year, I’ve also focused on expanding my skills to prepare for remote-friendly roles that allow me to make an impact while growing professionally. Core Skills: - Client support & case coordination - Problem-solving & interpersonal communication - Remote collaboration tools & adaptability - Program development & administrative support I’m currently exploring remote opportunities in customer success, operations coordination, and social work adjacent roles where I can combine my background in human services with my passion for helping people and organizations thrive. Let’s connect! I’m always open to learning, sharing ideas, and collaborating on ways to create positive change. Email delrajohnson01@gmail.com

Experience

• Freelance Digital Creator2024-03-01 –

  As a freelance digital creator, I collaborate with brands, small businesses, and individuals to produce engaging, high-performing social media content and custom digital assets. I manage projects from concept to delivery, blending creativity with strategic thinking to help brands connect with their audiences. Key Highlights & Achievements: - Created viral short-form video content with up to 2.3M+ TikTok views and 325K+ Instagram views - Grew a combined personal audience of 50K+ followers across TikTok, Instagram, and Pinterest - Designed logos, invitations, flyers, scrapbooks, labels, event tickets, and mock-ups using Canva - Edited video content using CapCut, InShot, and Canva, delivering optimized formats for social platforms - Planned and coordinated small-scale events, managing budgets, schedules, and creative direction - Supported friends and small businesses with social media strategies to increase visibility and engagement

• Family Service Manager · Ronald McDonald House Charities2022-12-01 – 2024-04-01

  - Managed daily house operations for a multi-building facility (4 buildings, 20 bedrooms, 8 apartments), including occupancy tracking, database updates, and facility management software. - Provided guest family support, ensuring a welcoming, safe, and supportive environment. - Monitored policy compliance, resolving issues efficiently while maintaining a positive experience for families. - Led on-call duties, responding to urgent needs and emergencies to ensure smooth operations. - Collaborated with staff to implement process improvements, streamlining daily workflows and enhancing overall guest services.

• Family Room Associate · Ronald McDonald House Charities2021-12-01 – 2022-12-01

  - Supported Family Room Program operations by covering shifts across weekdays, weekends, nights, and holidays, ensuring uninterrupted service for families. - Provided guest services, including greeting visitors, answering phones, and giving tours to families, donors, and guests. - Trained and guided volunteers, equipping them to deliver high-quality support to families. - Collaborated with team members to achieve organizational goals, fostering an environment of teamwork, communication, and warmth. - Maintained emergency response protocols, reporting incidents to safeguard families and staff.

• Sales Team Member · Chick-fil-A-Franchise2019-12-01 – 2021-12-01

  - Delivered exceptional customer service, ensuring satisfaction and enhancing the dining experience. - Worked collaboratively with a diverse team to achieve operational goals and foster a positive work environment. - Managed front-of-house and drive-thru operations, handling high-volume orders efficiently and accurately. - Resolved customer concerns and operational issues through problem-solving and quick decision-making. - Assisted in training and onboarding new team members, sharing best practices and supporting team development. - Maintained time management and multitasking skills to ensure orders were completed accurately and on schedule.

• Tutor · THE SOULFISHER MINISTRIES2017-08-01 – 2018-05-01

  - Conducted small group tutoring sessions, tailoring lessons in Math, Science, and Reading to meet individual student needs. - Fostered a positive and encouraging learning environment, promoting confidence and a love for learning. - Assisted with homework, test preparation, and skill-building exercises, improving academic performance. - Served as a mentor and role model, providing emotional support and guidance to children facing unique family challenges. - Collaborated with staff to develop strategies for supporting students with incarcerated parents.

Education

• University of Missouri-Saint LouisBachelor of Science - BS, Social Work
• St. Louis Community CollegeHuman Services, Social Work

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