Mia Luong

Remote Customer Service Professional | Strong Written Communicator | Documentation & Case Support | Education & Behavioral Health Background

7 yrs experience · <10 hrs/week

About

I’m an education and behavioral health professional with a strong foundation in Applied Behavior Analysis and a deep commitment to helping others thrive. My experience spans clinical, educational, and community settings, where I’ve supported children and clients through individualized interventions, structured lesson planning, and creating environments that encourage growth, safety, and engagement. Collaboration is central to my approach. I work closely with BCBAs, families, educators, and multidisciplinary teams to ensure treatment plans are followed consistently and that each client receives the support they need to make meaningful progress. I also maintain organized documentation and streamline operational processes to keep things running smoothly behind the scenes. As I pursue a transition into fully remote opportunities, I’m excited to bring my strengths in communication, organization, and client support to a role that allows me to continue making a positive impact. I communicate most effectively through email due to a speech impediment, which has strengthened my ability to convey information clearly, professionally, and thoughtfully in writing. If you’re looking for someone dedicated, adaptable, and mission-driven, I’d love to connect.

Experience

  • Behavioral Health Technician · NeurAbilities Healthcare2024-12-01 –

    • Delivered individualized ABA interventions across clinical, home, and educational settings, promoting measurable improvements in clients’ communication, social, and independent living skills. • Collaborated with BCBAs, families, and multidisciplinary teams to ensure consistent implementation of treatment plans and maximize client outcomes. • Cultivated strong therapeutic relationships with clients to enhance engagement, compliance, and skill acquisition. • Accurately collected, analyzed, and maintained client data to inform evidence-based adjustments to therapy programs. • Managed program materials, organized resources, and prepared session materials to ensure efficient and effective therapy delivery. • Coordinated schedules and provided administrative support to maintain seamless clinic operations and optimize service delivery.

  • Food Service Assistant · Landis Homes2023-10-01 – 2025-04-01

    • Provided exceptional guest service by addressing inquiries and resolving concerns • Maintained accurate cash, card, and meal plan transaction processing • Ensured precise POS operations and financial accountability • Assisted in planning and executing large-scale community events

  • Pre Kindergarten Teacher · Chesterbrook Academy2022-10-01 – 2023-10-01

    • Designed and implemented weekly lesson plans covering literacy, numeracy, shapes, and foundational skills • Cultivated a safe, structured, and nurturing classroom environment • Encouraged curiosity, exploration, and positive social behavior • Partnered with parents to design and apply strategies supporting academic and social development • Monitored and analyzed individual student progress to inform tailored instruction and intervention plans

  • Teacher · U-GRO Learning Center Inc.2021-06-01 – 2022-10-01

    • Enhanced students' physical, social, and emotional growth through engaging, play-based activities • Maintained a safe and structured learning environment by supervising students and enforcing rules • Collaborated with teaching staff to develop lesson plans and implement learning strategies • Monitored student engagement and behavior using proactive strategies • Informed instruction decisions through data analysis and progress monitoring

  • Teacher · Covenant Child Care Center2020-09-01 – 2021-06-01

    • Supervised and ensured the safety of 20+ students daily during classroom activities and recess • Reduced incidents and maintained a secure learning environment • Promoted social-emotional development through guided collaborative activities • Increased student participation and positive peer interactions • Assisted in lesson implementation and maintained organized, sanitized classrooms • Supported 95% adherence rate to daily schedules and learning objectives • Engaged students in interactive educational experiences

  • Student Staff · Point Park University Center for Student Success2017-08-01 – 2019-12-01

    • Provided academic support and mentoring to undergraduate students • Facilitated peer tutoring sessions and group study meetings • Developed and implemented student success strategies and workshops • Collaborated with faculty and advisors to enhance student outcomes • Maintained detailed records and tracked student progress and achievements

  • Photographer · Mercersburg Academy2018-06-01 – 2019-08-01
  • Member · McDonald’s Restaurant2016-05-01 – 2016-08-01

Education

  • Point Park UniversityBachelor's degree, Photojournalism

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