Diahra Digby

About

Motivated and adaptable Computer Science student at Northeastern Illinois University with experience in customer service, retail sales, remote support, and fast-paced environments. Skilled in communication, problem-solving, organization, cash handling/POS systems, and providing professional phone/email support. Experienced resolving customer concerns, supporting daily operations, and quickly learning new systems; seeking opportunities across retail, hospitality, remote work, and customer service roles including banking support and security/public storage.

Experience

• Customer Service Representative · Amazon05-01-2025 – 10-31-2025

  • Assisted customers with order tracking, returns, refunds, and account-related questions through phone, chat, and email • Resolved customer concerns efficiently while maintaining high customer satisfaction and professionalism • Documented customer interactions and updated account/ order details using internal systems • Provided product information and troubleshooting support for online purchases • Managed multiple customer interactions while maintaining accuracy and strong communication

• Sales Associate / Cashier · Once Upon a Child07-01-2023 – 04-30-2024

  • Delivered high-quality customer service by assisting customers with purchases, returns, and product inquiries • Accurately processed transactions while maintaining compliance with store policies and procedures • Identified customer needs and provided tailored product recommendations to support sales goals • Maintained professionalism and efficiency during high-volume store traffic • Supported inventory organization and daily store operations to improve customer experience

• Sales Associate · Michaels06-01-2023 – 11-30-2023

  • Assisted customers with product selection using strong communication and consultative selling skills • Supported stock management, inventory organization, and visual merchandising • Balanced customer service responsibilities with operational duties in a fast-paced environment • Maintained a positive and professional attitude while supporting team goals

• Sales Associate / Cashier · Goodwill05-01-2023 – 12-31-2023

  • Processed customer transactions accurately while delivering friendly and professional service • Resolved customer questions and concerns quickly to ensure satisfaction • Built strong customer relationships through attentiveness and effective communication • Demonstrated reliability, teamwork, and strong attendance in daily operations

Education

• Northeastern Illinois UniversityBachelor of Science, Computer Science
• Bolingbrook High School

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