Emilie Kadlec

About

Transforming Lives Through Connection, Leadership, and Strategic Insight. With over 12 years of experience as a Licensed Professional Counselor and Clinical Supervisor, I specialize in helping individuals, teams, and organizations thrive. My professional journey has been fueled by a passion for fostering meaningful relationships, building strong teams, and driving impactful results. In my career, I’ve cultivated expertise in Talent Acquisition & Team Building, Strategic Leadership, People-Centered Solutions, and Operational Excellence. Highlights of my career include redesigning and managing intake and onboarding processes at Onsite Workshops, leading teams as a Clinical Supervisor and Executive Scheduler, and building strong communities through leadership roles at organizations like Watershed Church and UGA Wesley Foundation. I’m passionate about creating environments where individuals and teams thrive. Let’s Connect! If you’re looking for a results-driven leader with a heart for people and a mind for strategy, I’d love to connect and explore how I can contribute to your team or organization. Core Competencies include Talent Acquisition & Recruitment Strategy, Process Optimization & Workflow Design, Leadership Development & Team Mentoring, Client-Centric Service Excellence, and Organizational Growth & Change Management.

Experience

• Intake Coordinator/Clinical Supervisor · Onsite Workshops2019-01-01 – 2023-01-01

  Collaborated with C-suite executives and marketing teams to design and implement a customized CRM solution, optimizing the client experience without compromising service quality or sales model, resulting in improved client retention and streamlined operations. Led company-wide training across all divisions to ensure effective utilization of the customized CRM, enhancing team efficiency and consistency in client engagement, and fostering alignment with our service and sales objectives. Conducted group therapy sessions and one-on-one counseling, utilizing Salesforce for client data management and marketing activities. Played a key role in using CRM tools to track progress, ensuring data-driven approaches to improve client outcomes and enhance service offerings. Oversaw the intake and onboarding process for a client community, managing the lifecycle from initial assessment to client follow-up, which improved onboarding efficiency for weekly workshops and therapeutic retreats. Regularly reviewed and analyzed intake metrics, identifying bottlenecks and implementing streamlined procedures that enhanced the overall client experience and reduced intake time. Collaborated with cross-functional teams, including clinical operations and client services, to align objectives and integrate feedback into the onboarding process. Developed and maintained an intake playbook, continually refining procedures to reflect best practices and optimize onboarding processes. Prepared and presented data-driven insights and improvement recommendations to leadership, aligning operational changes with organizational goals.

• Connection and Care Director · Watershed Church of Columbus2014-01-01 – 2019-01-01

  Spearheaded community support operations, leading a team in providing emotional and practical support to the congregation. Established cross-functional relationships with leaders and community members, aligning support initiatives with broader community goals. Analyzed program metrics to enhance weekly service incorporating data and feedback into operational improvements that increased efficiency and satisfaction. Organized and led training sessions for staff and volunteers, enhancing the training processes and creating a consistent experience aligned with spiritual standards.

• Executive Scheduler · Executive Scheduling Associates2013-01-01 – 2019-01-01

  Managed high-volume scheduling for multiple wholesalers, creating and implementing organizational systems to improve efficiency and reduce scheduling conflicts. Acted as a liaison between sales, client services, and executive teams, facilitating communication and ensuring alignment on key objectives and client priorities. Utilized metrics and client feedback to enhance scheduling processes, contributing to smoother operations and better stakeholder satisfaction. Prepared regular reports for senior leadership, presenting scheduling insights, bottlenecks, and potential improvements to support strategic decision-making. Supported key executives and coordinated schedules, leveraging various CRMs for customer relationship management, data tracking, and reporting. Developed strong stakeholder relationships and ensured alignment of executive priorities with customer needs, contributing to improved client retention and satisfaction.

• Director of Student Life · UGAWesley Foundation2006-01-01 – 2009-01-01

  Planned and facilitated weekly leadership training, team-building exercises, and one-on-one mentorship for students, fostering a motivated, supportive community. Led group sessions focused on healthy relationships and boundary setting, using metrics-driven approaches to track improvements and build student engagement. Organized community events and retreats, enhancing community satisfaction and engagement through collaborative planning and execution.

• Therapist, Educator, Life Coach · Sessions Psychology03-01-2011

  -Provide individual and couples counseling, focusing on trauma, relationships, and personal growth, fostering a positive client experience and maintaining high standards of confidentiality. - Conduct assessments and treatment planning, collaborating with clients to set and track meaningful goals, enhancing both client satisfaction and therapeutic outcomes. - Utilize various therapeutic modalities, including psychoeducation, to support clients and address their unique needs, maintaining high standards of clinical documentation. - Regularly analyze client and practice trends to improve service delivery and ensure optimal client support.

• Executive Scheduler · Executive Scheduling Associates01-01-2013 – 01-01-2019

  Managed high-volume scheduling, optimizing processes to improve efficiency and reduce conflicts for multiple sales wholesalers. Built relationships with sales teams, ensuring alignment on objectives and priorities. Utilized scheduling metrics and client feedback to refine systems, contributing to smoother operations and enhanced stakeholder satisfaction. Delivered actionable insights to senior leadership to support strategic decision-making.

Education

• Ashland UniversityMaster of Arts - MA, Clinical, Counseling and Applied Psychology
• Asbury UniversityBachelor of Science - BS, Sociology

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