Shana Galbraith

About

Adaptable and driven professional with a diverse background in sales, counseling, and leadership. Passionate about continuous learning, problem-solving, and leveraging technology to enhance efficiency. Skilled at quickly mastering new software programs, conducting thorough research, and approaching challenges with curiosity and a solutions-oriented mindset. Adept at navigating complex environments, maintaining diligence in project execution, and identifying new possibilities to improve outcomes.

Experience

• Sales Representative · Westgate Resorts2024-09-01 –

  Quickly adapted to high-pressure sales environment, achieving a 16-20% closing rate within the first six months. Demonstrated a keen ability to analyze customer needs and tailor presentations to drive over $300K in sales volume. Continuously sought ways to improve sales techniques, leveraging data-driven insights and customer psychology.

• Licensed Professional Counselor · Integrated Counseling and Wellness2023-01-01 – 2024-08-01

  Conducted psychiatric assessments and developed individualized treatment plans using research-based methodologies. Applied evidence-based therapies (CBT, ACT, EFT, EMDR, and Motivational Interviewing) to help clients navigate change effectively. Engaged in ongoing professional development to stay current on emerging psychological research and interventions. Maintained HIPAA compliance while leveraging various digital platforms to streamline client documentation.

• Fitness Coach · Orangetheory Fitness2023-01-01 – 2024-08-01

  Learned and implemented sales best practices to convert leads into memberships effectively. Gained expertise in interpreting health metrics and tailoring fitness solutions to individual needs. Built rapport with prospective clients through active listening and problem-solving to drive engagement. Advocated for sales incentive restructuring by utilizing behavioral psychology insights, leading to increased team motivation.

• Group Facilitator · Pace Groups2021-07-01 – 2023-09-01

  Facilitated online non-clinical groups to foster self-awareness and build interpersonal relationship skills

• Licensed Professional Counselor · Align Counseling2022-04-01 – 2022-12-01

  Conducted psychiatric assessments and developed individualized treatment plans using research-based methodologies. Applied evidence-based therapies (CBT, ACT, EFT, EMDR, and Motivational Interviewing) to help clients navigate change effectively. Engaged in ongoing professional development to stay current on emerging psychological research and interventions. Maintained HIPAA compliance while leveraging various digital platforms to streamline client documentation.

• Crisis Specialist, Shift Supervisor/Coordinator · MountainStar Medical Group2020-03-01 – 2022-09-01

  Supervised a remote, interdisciplinary team, ensuring seamless collaboration in high-stakes crisis interventions. Conducted telehealth psychiatric evaluations, demonstrating the ability to rapidly assess and adapt to unique situations. Mastered multiple software platforms (Epic, Meditech, Webex, and Teladoc) to efficiently coordinate patient care. Trained new employees in complex workflows and software systems, ensuring high performance from day one.

• Adjunct Faculty Instructor · College of Eastern Idaho2020-08-01 – 2021-07-01

  Designed and delivered hybrid coursework using Blackboard LMS, adapting to the evolving needs of students. Applied research-based teaching strategies to foster critical thinking and engagement in students. Utilized multiple learning modalities to accommodate diverse student backgrounds and learning preferences.

• Licensed Professional Counselor · Addiction and Trauma Recovery Services2019-03-01 – 2020-06-01

  Provided 1/1 and group therapy, facilitating groups covering the topics of interpersonal relationships, parenting of teens, CBT for addictions, women's trauma recovery, and interpersonal communication dynamics. Provided trauma-informed counseling for mental health, substance use and addiction, and family therapy.

• Counseling Intern · Addiction and Trauma Recovery Services2019-02-01 – 2019-05-01
• Intern Counselor · Idaho State University2018-01-01 – 2019-05-01

Education

• Idaho State UniversityMasters in Counseling, Marriage and Family Therapy/Counseling
• Idaho State UniversityBachelor's degree, Psychology

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