Emma Quadra

About

Emma Quadra is a seasoned customer success and experience consultant specializing in developing strategies that drive retention and revenue growth. With extensive experience in marketing and communications, Emma has worked with academic medical centers and technology platforms to optimize customer engagement and satisfaction. She holds an MBA in Marketing & Information Systems and a BA in Journalism/Public Relations.

Experience

• Customer Success & Experience Consultant · Various Clients12-01-2021

  Partner with businesses across industries to develop and implement customer success strategies that drive retention and revenue growth. Design and optimize onboarding processes, implement self-service solutions, and develop playbooks and customer engagement workflows. Designed and built websites.

• Marketing & Communications Manager · NYU Langone Health2021 – 2022

  Acted as the main point of contact for stakeholders and the public, providing exceptional customer service while communicating NYU FACES mission and services. Developed and executed integrated marketing campaigns across multiple channels.

• Customer Success Manager · 3P Learning2016 – 2021

  Managed a book of business of 250+ clients, secured subscription renewals, and developed account strategies. Led quarterly business reviews, created dashboards, and presented custom insights.

• Customer Experience Manager · Sony DADC2015 – 2016

  Served as a key point of contact for music industry clients, fostering strong relationships and ensuring high levels of satisfaction. Managed digital projects and acted as the escalation point for client issues.

Education

• Fordham University, Gabelli School of BusinessMBA, Marketing & Information Systems
• California State University, NorthridgeBA, Journalism/Public Relations

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