Emma Support

About

I lead with urgency, clarity, and grit, especially when the path forward isn’t obvious. As Director of Premium Support at LinkedIn, I lead global support operations for our Premium subscription business, evolving support into a strategic growth engine. We don’t just solve problems, we cement value, drive retention, and fuel revenue through AI-powered experiences and consultative, outcomes-focused support. I’ve re-architected teams, systems, and mindsets; guiding leaders and front-line consultants alike to think bigger than where we’re starting from and co-create where we’re going. That includes building scalable frameworks, driving operational excellence, and positioning support as a core part of the product and business strategy, not an afterthought. I operate with high expectations, for myself, my team, and our outcomes, because I believe deeply in the work we do and the value we’re capable of delivering. I lead with both precision and ambition, bringing cross-functional partners along through trust, influence, and a shared commitment to raising the bar. In times of volatility or transformation, I bring discipline to the chaos, structure to the ambiguity, and momentum to the mission. My leadership is anchored in inclusivity, fairness, and a belief that teams thrive when they feel they belong and when they know their work matters. I’m drawn to opportunities that create better outcomes for people, businesses, and systems at scale. While I’ve made my impact in startups to large enterprises, I’m always looking for new or additional ways I can have impact-particularly toward advisory, board, and founder-facing opportunities where I can help shape what’s next. Focus Areas Consumer Subscription Strategy | Retention & Revenue Through Support | Member Experience Scaled Operations | AI-Enabled Support | Organizational Transformation Executive Leadership | Inclusive Team Building | Strategic Advisory

Experience

• Senior Director, Premium Support · LinkedIn08-01-2025

  Omaha, NE Department: General Management • Level: Senior

• Director, Premium Support · LinkedIn06-01-2022 – 10-01-2025

  Omaha, Nebraska, United States Department: Customer Service • Level: Director LinkedIn (LNKD) is a Software Development company. LinkedIn employs 27,887 people (-1.0% YoY, -246 people) and has an annual revenue of $17.8B. Headquartered in Sunnyvale, California, United States, operates in 157 countries (including India, Ireland, Pakistan, Brazil, and United Kingdom). Has a $26.0B market cap. IPO 2011.

• Travel Agent · Little Getaway Travel05-01-2022 – 02-01-2025

  Omaha, Nebraska, United States Department: Customer Service • Level: Specialist

• Director Of Customer Care · AskVet11-01-2020 – 05-01-2022

  Omaha, Nebraska, United States Department: Customer Service AskVet is a Software Development company. AskVet is a company that provides veterinary support, sales & marketing, process automation, and veterinary college knowledge bases. They aim to transform the delivery of wellness care and commerce for livestock and companion animals. AskVet employs 26 people, founded in 2014. Headquartered in Mountain View, California, United States. Has $940.0K in total funding, with 1 prior funding round.

• Vice President, Customer Experience · UpHealth, Inc.03-01-2020 – 11-01-2020

  Department: Customer Service • Level: President/Vice President

• Vice President, Partner Engagement · UpHealth, Inc.10-01-2016 – 03-01-2020

  Omaha, NE Department: Sales • Level: President/Vice President

• Client Advocate · UpHealth, Inc.06-01-2015 – 10-01-2016

  Department: Customer Service

• Regional Account Manager · Critical Alert Systems01-01-2015 – 06-01-2015

  Jacksonville, Florida, US Department: Sales • Level: Manager Critical Alert is a Hospitals and Health Care company. The company provides patient communication and nurse call systems for hospitals, bringing scalability and reliability of cloud-computing to patient communications, nurse call, clinical surveillance, and analytics on a single platform. Critical Alert employs 28 people (-6.4% YoY, -3 people) and has an annual revenue of $26.0M, founded in 2000. Headquartered in Jacksonville, Florida, United States.

• Telecommunications Coordinator · CHI Health St. Elizabeth09-01-2012 – 01-01-2015

  Omaha, NE, US Department: Operations • Level: Specialist CHI Health is a nonprofit organization. CHI Health is a healthcare company that serves residents of Nebraska, southwest Iowa, and northern Kansas. CHI Health employs 2,151 people (-2.0% YoY, -110 people) and has an annual revenue of $3.0B. Headquartered in Omaha, Nebraska, United States, operates in 8 countries (including France, Ireland, Taiwan, India, and Nigeria).

• Technical Support Sales · Cox Communications05-01-2011 – 08-01-2012

  Atlanta, GA, US Department: Sales • Level: Specialist Cox Communications is a Telecommunications company. Cox Residential Services connects customers to the things they do and love. They offer fast internet, cable TV, and smart home solutions. Cox Communications employs 8,026 people (-0.3% YoY, -55 people) and has an annual revenue of $12.6B, founded in 1964. Headquartered in atlanta, georgia, United States, operates in 25 countries (including India, Mexico, Canada, Colombia, and Philippines). Has $504.9M in total funding, with 1 prior funding round.

Education

• University of Nebraska OmahaBachelor of Arts (BA), General Studies

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