Erica Grace Esteves

About

Meet ERICA, a dynamic professional blending top-notch customer service skills with savvy digital expertise. From resolving inquiries remotely at Teletech Holdings Inc. to ensuring operational excellence at Jollibee Foods Corp., I'm your go-to for: 🌟 Customer Service 📊 Data Entry ⏰ Time Management 📧 Email & File Management 📅 Calendar & Appointment Setting 🎨 Light Video Editing & Graphic Design 💼 Digital Marketing 📞 Inbound/Outbound Calls 💻 Proficiency in Google Workspace, Salesforce, Microsoft Office, Canva, and more! With me on your team, expect nothing less than exceptional service and seamless operations. Let's connect for success!

Experience

• Customer Service Representative · Teletech01-01-2023 – 01-01-2024

  - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. - Prepare product or service reports by collecting and analyzing customer information - Provide accurate, valid, and complete information by using the right methods/tools.

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