Erica Poon

About

With a Master of Science in Information from the University of Michigan - School of Information, I am a seasoned Product Designer currently at SeatGeek. My expertise spans user interface design, wireframing, prototyping, and enhancing user experiences through collaboration with cross-functional teams. Previously, I served as a Graduate Student Instructor for a beginner Python programming course and gained valuable experience as a Product Management Intern at NBCUniversal, where I led projects and conducted user research. My background also includes roles as a UX Designer and Researcher, focusing on participatory design and user interviews, and as a UX Designer/Product Owner at PNC, where I designed mobile application experiences and conducted market research. My educational journey also includes a Bachelor of Science in Information and a Bachelor of Arts in Art and Design from the University of Michigan.

Experience

• Product Designer · SeatGeek07-01-2023

  As a Product Designer at SeatGeek, likely contributions include designing user interfaces, creating wireframes and prototypes, and collaborating with cross-functional teams to enhance the user experience.

• Graduate Student Instructor · University of Michigan - School of Information08-01-2022 – 04-01-2023

  GSI for SI 106, a beginner Python programming course

• Product Management Intern · NBCUniversal06-01-2022 – 08-01-2022

  Worked alongside developers, designers, and other stakeholders to assess Q3 needs and KPIs for the NBC News mobile app (iOS and Android). Led a project for the development of gaming within the NBC News app and presented to various stakeholders and executives, which led to the development of the TODAY Shows online game Todays Find. Assisted in increasing content discovery and redesigning the watching experience. Conducted user research, created user flows, journey maps, and other artifacts to assess ways of increasing user engagement.

• UX Designer and Researcher · University of Michigan - School of Information10-01-2020 – 09-01-2021

  Coordinated participatory design sessions and user interviews to evaluate time banking as a viable solution for low-income communities to access transportation. Analyzed user information using qualitative UX methods such as coding. Created storyboards and wireframes of designs to facilitate exchanges through time banks.

• UX Designer / Product Owner · PNC05-01-2021 – 07-01-2021

  Designed the notification experience on PNCs mobile application for both new and existing PNC customers. Led acceptance testing as a product owner for PNCs mobile application. Created an interactive student-focused mobile experience and scheduling hub for in-person branch visits. Conducted and presented market research to various stakeholders on potential features to improve the PNC mobile experience.

Education

• University of Michigan - School of InformationMaster of Science - MS, Information
• University of Michigan - School of InformationBachelor of Science - BS, Information
• University of MichiganBachelor of Arts - BA, Art and Design

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