Erika Beuscher-Rivers

About

Motivated and driven professional with a diverse background of providing superior customer service to guests within the telecommunications industry. Exceptional communicator able to develop relationships with key personnel within all levels of an organization. Core competencies include marketing strategy, business strategy, familiarity with privacy compliance, and strategic planning. Looking to utilize skills into a challenging and rewarding position with a reputable team.

Experience

• Marketing Consultant · Windstream2015-06-01 –

  Gather necessary business requirements to translate into innovative technical solutions. Manage the project lifecycle when inputted in information technology database system. ► Oversee field questions from IT personnel to create important documentation, test the desired outcome through testing/analysis. ► Partner with full-testing teams to implement the E2E process. ► Analyze business processes and identify solutions or continuous improvements. ► Organize and maintain a priority list of projects for the marketing department to ensure the timely completion of tasks within the project roadmap. ► Develop an online product report to spearhead cost-cutting procedures and streamline communication for the entire organization.

• Senior Analyst · Windstream2012-04-01 – 2015-05-01

  Reviewed offline functions within the customer care team and reviewed for process improvements. Managed spreadsheets and submitted to IT team to populate into an online system that streamlined cross-functional collaboration across interdisciplinary teams. ► Conducted self-reporting of business processes to determine improvements for enhanced productivity. ► Categorized sales input errors to identify areas of improvement and potential system upgrades. ► Participated in business meetings and assisted the Vice President (VP) with meeting minutes. ► Liaised between multi-functional teams to gather critical business requirements based on projects. ► Resolved complex billing issues while working closely with senior leadership.

• Customer Service & Sales Supervisor · Windstream2004-02-01 – 2012-04-01

  Supervised and managed a team of 20 sales and customer service agents. Managed payroll processing, interviewing procedures for vacant positions, goal review, and goal setting to implement continuous process improvement plans. ► Recognized for constantly exceeding sales objectives due to consistent training and professional development. ► Awarded fully paid company trips, prizes, and awards due to leading a high-performance sales team. ► Proactively resolved customer issues/escalations regarding billing inquiries.

• Customer Service Team Lead · Windstream2003-01-01 – 2004-01-01
• Customer Service Agent · Windstream1998-01-01 – 2003-01-01
• Tax Assistant · Tax Unlimited01-01-2019

  Complete yearly taxes for personal and business clients. Manage yearly expenses and books.

Education

• Bryant & Stratton CollegeAssociate's degree, Business Administration and Management, General

Similar talent on Pangea

Tiffany M.Telecommunications & Client Relations Professional *Any views expressed are my own*Jenny P.Executive Assistant & Marketing StrategistCheyenne, WYIba J.Experienced Telecom & Business Operations Leader | Specializing in SaaS, Agile Methodologies, Financial, and Business Process OptimizationChicago, ILRyan P.Customer ManagementCape Town, South Africa