Erika Daka

Erika Daka

Quality Assurance Specialist | Property and Casualty Insurance

1 yrs experience · Kosovo Polje · <10 hrs/week

About

As a Quality Assurance Specialist at On Call Prime LLC, my keen eye for detail and commitment to excellence have been central to maintaining high standards. With a foundation in Business and IT from IU International University of Applied Sciences, I apply theoretical knowledge to practical challenges, ensuring robust quality assurance processes. My background includes diverse experiences such as coordinating at Dogtopia, where I honed my office administration and digital marketing skills, and at Ipaint Kosova, where budget and event management were my forte. These roles, coupled with my expertise in property and casualty insurance, define my comprehensive approach to delivering quality outcomes.

Skills

Consumer RelationsCustomer ExperienceCustomer Relationship ManagementCustomer ServiceHubSpotInterpersonal skillsMarketingMicrosoft 365OrganizationQuality AssuranceSocial Media

Experience

  • Quality Assurance Specialist · On Call Prime LLC08-01-2024

    As a Quality Assurance Specialist, likely responsible for ensuring the quality and reliability of products or services through testing and process improvements.

  • Front Desk Coordinator · Dogtopia08-01-2023 – 04-01-2024

    Record keeping, office coordination, phone management, and digital marketing.

  • Coordinator · Ipaint Kosova04-01-2023 – 07-01-2023

    Budget management, marketing and promotions, managed painting classes, and planned and executed events.

Education

  • IU International University of Applied SciencesBachelor of Applied Science - BASc, Business and IT

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