Camila Pires

About

With a Bachelor of Arts in Marketing and Management from The Art Institutes, I have cultivated a robust career in project management and customer experience across the beauty and cosmetics industry. Currently serving as Director of Quality and Project Manager, I lead quality control initiatives and manage international compliance at a global scale. My previous role as Customer Experience & Sales Advocate at Sol de Janeiro saw me enhance customer satisfaction by 17% through strategic process improvements. At Prime Matter Labs, I excelled in product development, achieving a 97% on-time delivery rate. As Key Account Manager at OFRA Cosmetics, I boosted sell-through rates by 12% and successfully launched multiple products. My tenure as Account Executive at KORRES was marked by a 68% increase in brand business, driven by strategic planning and team development. My career is defined by a commitment to excellence, regulatory compliance, and customer satisfaction.

Experience

• Director of Quality and Project Manager · .10-01-2023 – 10-01-2024

  Lead investigations into all quality control (QC) issues, implementing swift solutions to maintain product integrity and brand standards. Register products with MOCRA, ensuring compliance with FDA, Canadian, and EU regulations for international distribution. Manage the procurement of packaging materials, ensuring alignment with sustainability efforts and brand initiatives while maintaining cost and quality standards. Ensure all compliance testing is completed, coordinating with third-party labs and certifying bodies to meet rigorous regulatory and environmental requirements. Attend press checks to confirm packaging accuracy and quality, ensuring designs align with approved specifications and branding. Collaborate with global teams to facilitate seamless project execution and regulatory compliance, enabling market expansion across international territories.

• Customer Experience & Sales Advocate · Sol de Janeiro06-01-2021 – 01-01-2024

  Created and maintained the Customer Experience Handbook and SOPs for internal and third-party Customer Experience teams ensuring consistent, brand-aligned service delivery. Trained new team members in CX workflows, macros, and platforms like Gorgias/ Zendesk, resulting in a 50% reduction in onboarding time and improved service quality. Analyzed key metrics such as customer satisfaction (CSAT), email and chat times, and escalations, implementing strategies that improved customer response efficiency by 15% and increased CSAT by 17%. Collaborated closely with the warehouse and shipping teams to resolve customer complaints regarding shipments and product inquiries, improving the overall customer experience. Spearheaded the creation of Gorgias/ Zendesk workflows and customer support macros, driving better response times and service consistency across all communication channels.

• Project Manager · Prime Matter Labs10-01-2020 – 06-01-2021

  Led end-to-end management of product development projects, ensuring on-time delivery through detailed scheduling, resource allocation, and cross-functional collaboration. Facilitated cross-functional meetings with internal teams, including supply chain and operations, reducing miscommunication by 30% and increasing overall project satisfaction. Managed the formulation approval process for various products, ensuring regulatory compliance and alignment with project goals, achieving a 97% on-time delivery rate. Developed and maintained positive relationships with key departments, improving collaboration and communication across the company and external stakeholders.

• Key Account Manager · OFRA Cosmetics05-01-2019 – 09-01-2020

  Managed relationships with retail partners to achieve business objectives, resulting in a 12% increase in sell-through rates by optimizing demand projections and promotional calendars. Coordinated the launch of 8 new products by collaborating with marketing and retail partners, ensuring timely delivery and execution. Built strong relationships with internal departments, including creative, operations, and legal, to streamline project timelines and deliver products to market on time.

• Account Executive · KORRES10-01-2018 – 04-01-2019

  Managed retailer relationship management in-store, leading business brand review meetings with store leadership, resulting in enhanced collaboration and strengthened partnerships. Developed and implemented a strategic plan to drive execution and achieve sales targets across the territory, resulting in a 68% increase in brand business and volume. Recruited and trained a high-performing Brand Ambassador team, ensuring a skilled and knowledgeable workforce that consistently delivered exceptional customer service and achieved sales targets. Monitored store rank and competitive performance, analyzed data, and adjusted strategies to achieve performance goals, leading to improved market positioning and increased sales performance. Oversaw education and training initiatives in a retailer-specific manner, including launches, and events, enhancing the product knowledge and sales skills of the team and driving customer engagement.

Education

• The Art InstitutesBachelor of Arts (BA), Marketing and Management

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