Yabikibra Aweke

Yabikibra Aweke

QA, CSR, Digital marketing

1 yrs experience · Addis Ababa, Ethiopia · <10 hrs/week

About

With a Bachelor of Arts in Accounting and Finance from Unity University, I have developed a strong foundation in financial principles and practices. My professional journey began as a Customer Service Representative at CCI Ethiopia, where I honed my skills in communication and problem-solving by addressing customer inquiries and ensuring their satisfaction. Transitioning to a Quality Assurance Specialist role within the same company, I focused on enhancing product and service reliability through rigorous testing and defect identification. My experience in quality assurance has equipped me with the ability to implement effective improvements, ensuring high standards are consistently met. My educational background and professional experience have prepared me to contribute effectively to any team, with a keen eye for detail and a commitment to excellence.

Skills

Cold CallCommunicationCustomer AnalyticsCustomer ExperienceCustomer ServiceEnd User SupportQuality AssuranceService designSlackTrainingZendesk

Experience

  • Quality Assurance Specialist · CCI Ethiopia02-01-2023 – 02-01-2024

    Responsible for ensuring the quality and reliability of products and services by conducting tests, identifying defects, and implementing improvements.

  • Customer Service Representative · CCI Ethiopia08-01-2022 – 02-01-2023

    Provided assistance and support to customers, addressing inquiries and resolving issues to ensure customer satisfaction.

Education

  • Unity UniversityBachelor of Arts - BA, Accounting and Finance
  • Unity UniversityAccounting and Finance

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