Faneesa I.
Aspiring UX Designer with Psychology Background
8 yrs experience · Kitchener, ON · <10 hrs/week
About
With a strong foundation in psychology from Wilfrid Laurier University and a User Experience Design Graduate Certificate from Humber College, I bring a unique blend of skills to the table. My professional journey began at Tim Hortons, where I honed my customer service skills as a Store Cashier. I then transitioned to Kumon Math & Reading Center, assisting young learners in developing independent study skills. At Schlegel Villages, I served as an Administrative Assistant, managing communications and administrative tasks. My role at Calming Tree Counselling further refined my organizational abilities, where I handled client interactions, payments, and office management. My diverse experiences have equipped me with strong communication, organizational, and problem-solving skills, making me a versatile professional ready to tackle new challenges in UX design and beyond.
Skills
Experience
- Administrative Assistant · Schlegel Villages06-01-2020
Operated a telephone switchboard to answer, screen, or forward calls, provide information, take messages, or schedule appointments. Transmitted information or documents to customers using a computer, mail, or facsimile machine. Performed administrative supportive tasks such as filing, maintaining records, organizing and distributing pay stubs, invoices, statements, balance sheets, and receiving payment record receipts for services. Provided information about establishments, such as the location of departments or offices, employees within the organization, or services provided. Collected, sorted, distributed, or prepared mail, messages, or courier deliveries. Took orders for merchandise or materials and sent them to the proper department to be filled.
- Office Administrative Assistant · Calming Tree Counselling06-01-2022 – 03-01-2023
Welcomed clients for appointments and processed payments using multiple forms of payments. Followed up with insurance companies and clients for outstanding prices, communicating updates with the owner. Answered phones and emails to address client inquiries and book appointments using Jane software. Assisted in the payroll process, performing adjustments, corrections, and preparation to completion. Maintained office inventory and ordered supplies.
- Kumon Assistant · Kumon Math & Reading Center04-01-2017 – 09-01-2020
Assisted younger children ages 2-8 to complete their work in an organized and effective manner, allowing them to gain the skills to learn independently. Communicated students' needs to the Director. Graded students' math and reading booklets from pre-school to high school level math. Offered assistance to students' questions to help complete their work independently.
- Store Cashier · Tim Hortons08-01-2015 – 09-01-2017
Provided friendly guest services and heartfelt hospitality. Operated the drive-through window and sales register effectively and efficiently. Prepared beverages and fulfilled food orders for customers by working with team members. Restocked workstations and display cases diligently.
Education
- Humber CollegeUser Experience (UX) Design Graduate Certificate
- Wilfrid Laurier UniversityBachelor of Science - BS, Psychology
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