Gabriel Luu

About

Seasoned IT executive, entrepreneur, and solutions architect with over 37 years of experience delivering transformative business results through technology-driven strategies and global leadership. Successfully founded and scaled startups, including launching and selling an e-commerce business to Vitacost, and developing the innovative SafeChat child safety software, featured on ABC, CBS, NBC, and FOX for protecting children from online predators. Proficient in leading cross-functional teams, optimizing DevOps pipelines, and architecting enterprise systems across healthcare, telecom, e-commerce, and security software industries. Recognized for adapting to diverse markets, driving revenue growth, and delivering measurable results.

Experience

• Senior Solutions Architect · DM Clinical Research02-01-2023 – 12-01-2024

  At DM Clinical Research, I served as a Senior Solutions Architect, leading the development and deployment of enterprise-level applications—including ATOM, ComTrak, and Nexus—adopted by over 500 users. I directed a global development team across four countries, leveraging technologies such as .NET C#, Angular, and Azure to create scalable, high-performance systems. My contributions included architecting resilient cloud infrastructure, integrating communication APIs like Twilio, and overseeing DevOps operations to improve system reliability and operational efficiency.

• Director of IT · Inspired Behavioral Health02-01-2021 – 11-01-2022

  As Director of Information Technology at Inspired Behavioral Health, I led the end-to-end design and implementation of a custom EHR/EMAR system, delivering it under budget and ahead of schedule. The platform significantly improved clinical operations—reducing documentation errors by 40%, enhancing efficiency for medical staff, and cutting administrative workload by 20%. I also modernized the organization’s LAN infrastructure across multiple facilities, boosting network reliability and reducing IT support issues.

• Manager · AT&T08-01-2013 – 02-01-2021

  During my tenure at AT&T, I held multiple roles across technical training, sales leadership, and field operations. As a Technical Trainer, I educated over 300 technicians on advanced fiber network systems, reducing service errors by 25%. As a Sales Manager, I led a 15-person team to boost regional revenue by 20% through data-driven strategies. Earlier, as a Premise Technician, I serviced telecom systems for 500+ customers, achieving a 15% reduction in service callbacks through quality installation and support.

• Founder · Zihtec LLC01-01-2002 – 11-01-2006

  As Founder and Vice President of Zihtec LLC, I led the development and global distribution of innovative security software solutions, including SafeChat—a child protection platform featured on major networks like ABC and NBC. I launched multiple products, such as ZAPaSPAM and Internet Control for Business (ICB), achieving sales in 43 countries and securing an enterprise-wide licensing deal with Genpact. I also pioneered early mobile security applications across Windows, Symbian, and iOS, positioning Zihtec at the forefront of digital safety technology.

• Owner · Vitamins for Life08-01-1997 – 04-01-2006

  As Founder and CEO of Vitamins for Life, I built a global e-commerce business from the ground up—scaling the product line from 12 to over 14,000 items and serving more than 20,000 repeat customers worldwide. I developed proprietary systems for fulfillment, sales, and SEO, cutting operational costs by 25%, and launched an affiliate network of 2,000 partners that boosted customer acquisition by 40%. Strategic localization into Spanish, Japanese, and Chinese markets grew international visibility by 30%, ultimately leading to a successful acquisition by Vitacost.

Education

• Purdue UniversityBachelor of Science, Information Technology

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