genesis Banuelos

About

Operations and customer experience professional with 10+ years of leadership experience in team coordination, training, process improvement, reporting, and CRM management. Proven ability to manage daily operations, maintain accurate documentation, support onboarding and employee development, and collaborate across departments in fast-paced environments. Highly organized, detail-oriented, and eager to apply transferable skills in a People Operations role.

Experience

• BDC Manager / Internet Director · Citrus Ford & Kia10-01-2025

  • Recruited, screened, and onboarded new hires while supporting employee development and training. • Led daily BDC operations, driving team performance and workflow efficiency. • Managed CRM systems, reporting, and documentation. • Partnered with leadership to improve processes and communication. • Managed a BDC generating 1,000+ customer interactions per month.

• BDC /CRM Internet Director · Ken Grody Ford2021 – 2024

  • Led a high-performing BDC team, overseeing daily operations and workflow management. • Trained and developed team members to improve productivity and customer experience. • Managed CRM reporting, documentation, and performance tracking. • Implemented process improvements to increase operational efficiency and support business objectives. • Trained and developed a team of 10+ employees. • Managed a BDC generating 1,000+ customer interactions per month.

• Sales Associate · Mathis Brothers2018 – 2019

  • Delivered exceptional customer service while managing multiple client relationships and priorities. • Maintained detailed customer records and follow-up activities within company systems. • Collaborated with team members and management to achieve operational and customer satisfaction goals. • Assisted customers through complex purchasing decisions while ensuring a positive customer experience.

• BDC Manager · STG Auto Group2012 – 2017

  • Promoted from BDC Representative to BDC Manager based on performance and leadership abilities. • Coordinated daily BDC operations and team activities. • Trained new employees and supported ongoing development. • Maintained CRM accuracy and reporting. • Improved lead management and customer follow-up processes. • Worked closely with management to support business objectives.

Education

• Jurupa Hills High SchoolDiploma

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