Gilianne Bancosta

About

Hey everyone, I'm Gilianne. As a dedicated student pursuing a Bachelor’s degree in Business with a major in Operations Management, I am enthusiastic about launching my career in roles that align with my academic background and professional interests. Throughout my studies and previous experiences, I have developed a robust skill set that includes effective communication, problem-solving, and customer relations. These skills have been honed through various projects and internships, allowing me to apply theoretical knowledge in practical settings. I am excited about the opportunity to contribute to your team’s success!

Experience

• Research Admin · Playbook10-01-2022 – 01-01-2023

  As an intern for Playbook Company, one of the F&B firms with the fastest rate of growth in the UAE, I conducted research on all of the new dining establishments and entertainment options in Dubai. * Carried out research to collect important information from various restaurants and various entertainment venues for the app. * Updated the app’s content weekly to ensure that the user’s would always have an updated and accurate information of various offers from restaurants and events. * Contacted hotel and dining establishments to obtain more detailed information about their deals and promotions for the app.

• Sales Promoter · Hart Bernstien Marketing Management01-01-2023 – 04-01-2023

  * Promoted products from different categories. I ensure that product features were communicated effectively to customers. * Helped clients locate the right product for their needs depending on their preferences. * Submitted the account manager with weekly reports that contained data on sales, out-of-stock, customer feedback, and my recommendations.

• Call Center Executive · Agthia Group PJCS (Al Ain Waters)04-01-2023 – 05-01-2023

  I worked as an Executive Call Center for the UAE's number one water brand, Al Ain Water. I was a part of their Ramadan Project 2023. * Created accounts for customers who wanted to subscribe to Al Ain Water and ensure that all orders were delivered on time. Called customers to ensure that they have a good knowledge of our Ramadan offers and to encourage them to get the greatest deals with our company’s products. * Provided daily progress to our marketing team, ensuring that all inquiries and complaints were addressed promptly. * Come up with innovative and new ways to make our approach strategies more effective to our customers.

• Operations Coordinator · Gulf Crewing Company06-01-2024 – 08-01-2024

  * Salary Calculation and Timesheet Verification * Created an organized spreadsheet of important data for each employees Social Media Content Creation * Managerial Data Organization * Backstage Assistance at The Matilda Show, Etihad Marina Abu Dhabi

• Operations Intern · Hive Health08-01-2025 – 11-01-2025

  * Verified and updated records of over 1,800 doctors, ensuring the accuracy of vital information contact details, and accreditation status with the company. Resolved 100% of unverified doctors * Coordinated with hospitals and healthcare facilities nationwide to confirm provider accreditation and gather critical data for verification. * Reported verification progress and findings to the Provider Partnerships Senior Associate, contributing to improved efficiency in provider network management. *Assisted in maintaining organized and up-to-date databases that support provider onboarding and HMO partnerships. * Sent out MOA formats to facilities open for accreditation and provided support in addressing their concerns and clarifications. * Updated the Hive Health Portal regularly to ensure timely and accurate reflection of provider information and accreditation updates.

Education

• Enderun CollegesBachelor of Science in Business Administration Major in Operations Management, Business Operations
• Gems Winchester Dubai

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