Giorgi Gaiparashvili

About

Customer Support Specialist and Front Desk Administrator with experience resolving customer issues via phone and messaging platforms, escalating complex cases, and ensuring timely follow-up. Skilled with CRM tools and customer communication, currently studying Engineering at Georgian Technical University.

Experience

• Customer Support Specialist · Veli.Store04-01-2024 – 08-01-2025

  Troubleshoot and resolve customer issues promptly Provided accurate information and assistance to customers via phone and messaging platforms Collaborate with other departments to escalate and resolve complex issues Follow-up with customers to ensure their issues are fully resolved Assisted customers with transaction Assisted customers with invoice-related questions

• Front Desk Administrator · Rooms Hotel03-01-2024 – 05-01-2024

  Checking the list of guests and their requests every morning Reviewing the information left in the system at the beginning of each shift Ensuring the confidentiality of guest information In case of a guest complaint, finding solutions and checking the status of the issue resolution in the shortest possible time Preparing reports on the accounts of departing guests Politely greeting guests and completing the check-in procedure in full compliance with all rules

Education

• Georgian Technical UniversityEngineering

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