Jaykishan R.

About

Client Relationship and Customer Experience Specialist with 15+ years of international experience across fintech, healthcare, and education sectors. Proven success in building client trust, resolving complex issues, and driving service excellence. Highly skilled in CRM systems, process optimization, and cross-functional collaboration, with a track record of improving satisfaction and retention. Recognized for achievements such as Best Salesperson and consistently exceeding performance goals.

Experience

• Customer Service Specialist · myOnsite Healthcare, LLC.04-01-2025 – 09-01-2025

  • Ensured accurate order processing and data entry, minimizing errors and maintaining timely updates. • Handled inbound and outbound calls, adhering to HIPAA guidelines and documenting all interactions. • Coordinated effectively with field staff to manage schedules and supply needs while maintaining patient data security.

• Support Specialist · Revolut Technologies India Pvt Ltd12-01-2023 – 04-01-2025

  • Provided timely and accurate customer assistance via Chat, ensuring high satisfaction levels. • Utilized Revolut product knowledge to troubleshoot issues and resolve complaints. • Collaborated across teams to escalate and resolve complex issues for seamless customer experiences. • Maintained detailed customer interaction records using CRM software to drive process improvement.

• Senior Executive · Kanan International Pvt. Ltd10-01-2021 – 08-01-2023

  • Guided students in selecting their desired programs based on individual profiles and aspirations. • Assisted students throughout their study abroad journey, ensuring a smooth transition and experience. • Provided career path advice, helping students align their education with future job opportunities.

• Customer Experience Specialist · Etech Global Services07-01-2020 – 08-01-2021

  • Delivered exceptional customer service to international clients via chat and calls, ensuring satisfaction and resolution of inquiries. • Effectively handled customer complaints, demonstrating strong problem-solving skills and empathy. • Collaborated with various departments to navigate complex issues, enhancing the overall customer experience.

• Customer Relations Associate · HGS - Hinduja Global Solutions10-01-2018 – 11-01-2019

  • Provided exceptional customer service within the billing team for a local telecommunications client. • Resolved customer issues efficiently, ensuring high satisfaction and retention rates. • Supported new staff through training and guidance, fostering a collaborative team environment.

• User Support Technician · Dependable IT01-01-2018 – 06-01-2018

  • Diagnosed Windows and Apple operating systems using specialized tools to resolve technical issues. • Provided exceptional customer support by addressing queries and delivering effective solutions. • Collaborated with team members to enhance service efficiency and improve user experience.

• Sales Representative · SP Data Digital05-01-2015 – 10-01-2016

  • Maintained high sales work ethics while consistently striving to meet sales targets. • Created quality sales with a strong focus on customer retention and satisfaction. • Handled escalation calls to resolve customer issues and enhance service quality.

• Office Assistant · Mitul Sales07-01-2010 – 02-01-2014

  • Maintained inventory levels by regularly checking stock and anticipating supply requirements. • Handled administrative tasks and managed incoming calls to ensure smooth office operations.

Education

• Mohawk CollegeBusiness Diploma, Management & Marketing (Business Diploma)

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