Graham Harris

About

I started my career in SAP consulting, which sparked a lifelong passion for true customer-centricity and designing smart, highly functional software. That foundation naturally led me into product management, where over the past 20 plus years I have focused on building complex multi-sided marketplaces, enterprise B2B SaaS platforms, and large-scale data systems. Along the way, I have scaled a global platform business unit from scratch to a $400M P&L at Yahoo, built and launched a zero-to-one startup on Azure, and recruited and coached high-performing product organizations. Today, I operate as a hands-on, player-coach product executive who sits right at the intersection of long-term business strategy and modern technical execution. While I am comfortable aligning C-suite stakeholders and managing large budgets, I am equally at home writing detailed specifications and building directly with modern AI-assisted tools like Claude, Cursor, and n8n to rapidly prototype and ship intelligent systems.

Experience

• Head of Product Management · Ge-On05-01-2025

  ● Platform Vision and Execution: Directing the core product strategy, technical roadmap, and full-lifecycle delivery for an AI-native consumer marketplace platform from initial concept through beta launch. ● Operating Model Design: Redesigned the product operating rhythms for a 30 person cross-functional organization, establishing standardized prioritization models, requirements documentation templates, and outcome-driven sprint cadences to maximize delivery predictability. ● AI-Assisted Capability Delivery: Implemented generative AI features and automated personalized recommendation tools into core user journeys, yielding a 25% lift in mobile engagement and a 20% lift in customer activation. ● Team Leadership: Operates as a hands-on player-coach, writing core specs and unblocking engineering teams while managing, mentoring, and setting clear accountability standards for internal product managers.

• Founder and Head of Product · PairedRight2018 – 2025

  ● 0 to 1 SaaS Platform Launch: Concepted, built, and launched a multi-sided B2B2C marketplace platform on Azure, successfully navigating extreme startup ambiguity to replace manual operational friction with automated digital workflows. -- 1 of 2 -- ● Rigorous Customer Discovery: Conducted extensive on-site user research loops and qualitative interviews with frontline business operators, converting real-world user behavior and pain points into a structured roadmap that scaled platform metrics 567%. ● Hands-on Tech Stack Prototyping: Maintained an active technical practice using modern low-code builders, database tools, and AI-assisted coding frameworks to rapidly build working proofs-of-concept, while deploying production-grade RAG frameworks and agentic architectures via LlamaIndex. ● Analytics Discipline: Established custom product analytics infrastructure from scratch, using SQL queries, cohort metrics, and funnel conversion dashboards to diagnose platform performance and track feature adoption.

• Vice President, Product Marketing · Bazaarvoice Inc.2016 – 2018

  ● Portfolio Monetization: Managed the strategic restructuring of a fragmented enterprise software catalog, consolidating legacy standalone tools into a unified, modular platform suite for a global Fortune 500 network. ● Go-to-Market Enablement: Partnered directly with Sales, Engineering, and Customer Success to build clear value propositions, helping compress enterprise sales cycles 25%, reduce customer churn 15%, and increase average deal size 30%.

• Senior Director, Global Product Management · Yahoo Inc.2004 – 2016

  ● $400M P&L General Management: Served as GM for the global Personalization and Data Platform business unit, owning the full budget allocation, multi-year strategy, and commercial outcomes to scale the ecosystem from zero to $400M with 35% YoY growth. ● Marketplace Innovation: Pioneered Yahoo’s dynamic homepage creative personalization engine, combining semantic query understanding with real-time optimization models to reverse declining brand ad spend by maximizing user session performance. ● Compliance and Risk Automation: Directed the product lifecycle for core internal review and policy enforcement infrastructure, implementing automated machine learning pipelines to process millions of high-consequence data assets, reducing manual operational latency 60% and boosting compliance accuracy 45%. ● Global Team Leadership: Recruited, scaled, and managed a high-performing product organization of 18 PMs distributed across 8 countries, implementing structured career ladders and talent development frameworks to maintain a 95% team retention rate. ● External Representation: Handled strategic partner relationships and managed a Customer Advisory Board composed of 30 marquee enterprise brands, while acting as a core external product spokesperson at elite industry events like Cannes Lions and CES. ● Technical Mergers & Acquisitions: Led corporate due diligence and technical evaluation for 30 potential target companies, successfully executing the post-merger integration of 12 completed platform acquisitions. -- 2 of 2 --

Education

• California State University, ChicoB.S., Business Administration, Management Information Systems

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