Hannah Pierry

About

Dedicated and versatile professional with extensive experience in Proofreading, Writing, Quality Control, Project Coordination, Freelance self-management, and Customer Service. Adept at communication, problem-solving, and adapting to dynamic work environments. Copy Editing | Asana | Slack | Google Suite | OSX, iOS | Customer Service | Project Management | Brand Representation

Experience

• Pixel Art Painter · Hannah Pierry06-01-2019

  Created original pixel art designs and products, managing all aspects of the business including inventory, online sales, scheduling events, and attending art shows. Created my own website and checkout system for online sales. Established and maintained an online presence on Instagram, Twitter, and TikTok, effectively promoting products and engaging with customers.

• Quality Control Manager · QuaverEd04-01-2023 – 07-01-2024

  Led a group of 3-5 Quality Control specialists, through Slack, Google Suite, and Asana. Fostered effective communication and team cohesion in a hybrid work position by organizing in-office lunches and team-building events, enhancing collaboration and morale. Managed workload from multiple projects, bug testing, new releases in functionality and products. Created daily/weekly/project-specific tracking spreadsheets for tracking progress and completion of tasks. Conducted comprehensive training for new QC team members, ensuring adherence to quality standards. Trained the Content Writing teams how to test new resources and assets for written errors, art and audio errors, functionality errors, and other possible concerns. Collaborated with the Quality Control Senior Tester to streamline Bug Report processes to expedite fixes and track issues. Prepared weekly reports for customer service, training team, and upper management detailing all bug fixes and new content releases for anticipating any customer concerns.

• Project Coordinator for Development · QuaverEd04-01-2022 – 04-01-2023

  Maintained Quality Control Specialist duties. Assisted development of an Asana project management system custom to each development team's needs. Facilitated communication between team leads and upper management, reporting Development lead needs, communicating progress, and creating projects of new priorities from the CEO and VP. Managed documentation and tracked project scope, ensuring clarity and accountability. Collaborated with stakeholders to gather requirements and expectations, and created FRDs (functional requirement documents) with timelines, UI mock-ups and interface, security requirements and an addenda for unexpected changes. Communicated with shareholders and team leaders to retrieve needs and details, as well as communicated scope and expectations from the CEO and Vice President of Development. Documented and obtained approvals for changes in project scope, ensuring clarity and accountability.

• Quality Assurance Specialist · QuaverEd04-01-2021 – 04-01-2023

  Reviewed new resources and assets for all new additions to the website for written errors, art and audio errors, functionality errors, and more. Conducted thorough testing of content and functionality of all new software features, curriculum materials, bug fixes, and content releases throughout all stages of deployment to maintain Quaver's high standard of excellence. Replicated issues reported by users across multiple devices, browsers, and district configurations to determine the specific cause, and communicated findings to expedite fixes. Created and maintained spreadsheets to track productivity and task management for multiple quality control projects.

• Freelance Website Developer · Webb Site Studios08-01-2015 – 04-01-2021

  Managed a freelance remote work schedule, client communication, and project management and process. Collaborated with clients in creative direction for their personal brands, and implemented concepts into Squarespace, Wix, Weebly, and WordPress websites with CSS/HTML code, and brand imagery in Canva, Figma, and print materials. Evaluated ongoing market changes and potential brand improvements and changes, including Search Engine Optimization, brand color theory, and marketing platforms. Managed projects including the creation, writing, and publishing of blog posts, managing the blog and building the blog. Created, edited, and marketed YouTube videos. Created Facebook Ads, coordinated branded photoshoots, and more.

Education

• Volunteer State Community College
• Katartismos Academy

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