Heather Pitkin

About

With a solid foundation in Agriculture and Applied Sciences/Dietetics from Utah State University and a certification in Animal Sciences from Bridgerland Technical College, I have developed a diverse skill set across various industries. My career began as a Drill Technician at TTM Technologies, where I honed my technical skills in CNC machinery and team leadership. I then transitioned to a role at Legacy House of Logan as a Kitchen Food Server, focusing on food safety and customer service. My experience expanded further at TRAILS WEST MANUFACTURING OF IDAHO, INC., where I worked as a Caulker/Painter, enhancing my attention to detail and craftsmanship. Currently, I serve as a Customer Benefit Advisor at Unum, where I provide expert guidance on insurance policies, ensuring customer satisfaction and privacy. My journey reflects adaptability and a commitment to quality in every role I undertake.

Experience

• Customer Benefit Advisor · Unum07-01-2024

  Provides guidance to customers on policy and coverage inquiries, ensuring privacy and satisfaction by efficiently managing information across various systems and adhering to quality standards. Educates customers and employers on short-term disability, long-term disability, and life insurance plans, as well as portability and conversion options for employees separating from employers. Properly verifies callers to maintain confidential information. Documents conversations, as well as emails/mails/faxes forms and documents as necessary. Utilizes soft skills to de-escalate interactions with employees and employers. Often acts as a switchboard for misdirected calls; directs misdirected calls to appropriate department.

• Relocation · Career Break05-01-2024 – 07-01-2024

  Relocated from UT to TN.

• Caulker/Painter · TRAILS WEST MANUFACTURING OF IDAHO, INC.09-01-2023 – 05-01-2024

  Caulk horse trailers for cosmetic and functional purposes; Prepare for paint process by chipping, scuffing, and tacking trailers.

• Drill Technician · TTM Technologies03-01-2018 – 08-01-2023

  Assist and improve production through preventative maintenance of CNC drilling machinery; assess and advise quality discrepancies of PCB products; Lead and train team members in proper production processes. Operate multiple types of drilling machinery to maintain production flow.

• Kitchen Food Server · Legacy House of Logan11-01-2021 – 07-01-2022

  Take orders and serve food dishes to residents. Prepare simple recipes as well as provide specific food preparations as needed by residents (mechanical diet, allergies, restrictions, etc). Restock tables with necessities. Wash dishes in an industrial washing system. Date and organize food freezers and fridges. Follow proper food safety procedures (maintained food handlers permit during this time).

Education

• Utah State UniversityAssociate's degree, Agriculture and Applied Sciences/Dietetics
• Bridgerland Technical CollegeCertification, Animal Sciences

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