Amara Ihediwa

About

Currently, I serve as a Client Care Coordinator, where I manage client appointments, consultations, and administrative tasks, while also overseeing website and social media marketing. Previously, I worked as a Renewals Associate and Broker Success Associate, where I contributed to increasing the annual renewal rate by supporting account administration and collaborating with various teams to enhance client retention. My experience spans across client relations, administrative management, and strategic collaboration, equipping me with a comprehensive skill set to excel in dynamic environments.

Experience

• Client Care Coordinator · Collaborative Counseling Institute05-01-2024

  Responsible for scheduling, greeting, checking out, and sending reminders for client appointments. Answer and respond to phone calls, texts, and emails in a timely manner. Provide consultations for potential clients and schedule them with appropriate clinicians. Utilize EHR to document client contact, create new client charts, create/send superbills, and process payments. Reconcile outstanding balances due and outreach to clients and third party payors as needed. Website management, front office management, patient relations, social media marketing.

• Renewals Customer Success Associate · Coalition, Inc.08-01-2022 – 04-01-2023

  Supported Territory Renewal Leads with account administration including quoting renewals, binding, issuing endorsements, processing BORs, cancellations, and pricing overrides contributing to an increase in annual renewal rate. Liaised with Risk Engineers when rating factors exceeded threshold to determine if risk was in appetite. Released quotes based on rating model for renewal business. Initiated scans, obtained attestations, screenshots and signed No Known Loss Letters to clear contingencies as needed to issue coverage. Reviewed applications and pre-underwrites SME accounts (<$150M). Collaborated with Product and Engineering teams to report product inefficiencies and errors while identifying opportunities to improve broker experience and client retention.

• Broker Success Associate · Attune02-01-2022 – 08-01-2022

  Supported various teams with account administration including issuing endorsements, processing BORs, and cancellations. Reported product inefficiencies and errors and identified opportunities to improve broker experience and client retention.

Education

• Troy UniversityBachelor's degree, Biology

Similar talent on Pangea

Samantha S.Executive Virtual Assistant | Project Management, CRM & Recruiting Specialist | Enhancing Efficiency & Client SatisfactionMontego Bay, JamaicaCrystal M.Virtual Assistant | Founder of The Virtual Blend | Managing Remote WorkflowsLos Angeles, CABrittany H.Elevate business performance: Leverage the expertise of a dedicated assistant to optimize operations, boost productivity, and drive success !Houston, TXKiki M.Experienced Virtual Assistant | Social Media Manager & Customer Support/Service Agent with a strong work ethic and passion for helping others.Cape Town, South Africa