Lisa Karn

About

As a dedicated Benefits Administrator at CTS Health, I specialize in designing, managing, and optimizing employee benefits programs to support both the health and well-being of employees while aligning with company objectives. My role involves administering health, dental, vision, and retirement plans, ensuring compliance with relevant regulations, overseeing and administering FMLA leave and Workers Compensation claims, and providing exceptional support to employees to navigate their benefits options. I’m passionate about creating clear, efficient processes and fostering a positive experience for all stakeholders. Prior to joining CTS Health, I worked as an HR Generalist at Synergy Inspections, where I gained a comprehensive understanding of HR functions, from recruitment and onboarding to performance management and employee relations. In this role, I contributed to building a supportive, productive workplace by addressing employee needs, implementing effective policies, and supporting the leadership team in driving organizational success. My diverse experience in both benefits administration and human resources has honed my ability to manage complex projects, collaborate cross-functionally, and foster a strong company culture. I’m committed to delivering strategic HR solutions that enhance organizational performance and employee satisfaction. I have experience in the insurance, office management, and HR industries.

Experience

• Benefits Administrator · CTSHealth - North Carolina2024-04-01 –

  - Administer health, dental, vision, and life insurance benefits programs for employees. - Oversee the open enrollment process, ensuring employees understand their benefits options and are enrolled correctly. - Provide guidance and support to employees on benefits-related inquiries, claims, and coverage changes. - Maintain accurate records of employee benefits enrollment, changes, and terminations. - Ensure compliance with federal, state, and local regulations related to benefits administration (e.g., ACA, ERISA). - Coordinate with insurance vendors to resolve any issues related to benefits claims and coverage. - Manage the benefits communication process, including creating and distributing materials, presentations, and updates for employees. - Assist in the development and implementation of wellness programs and other employee benefits initiatives. - Conduct audits to ensure the accuracy of benefits data and identify potential discrepancies. - Prepare and analyze benefits-related reports to assist with budgeting and decision-making processes. - Stay up to date on industry trends and regulatory changes to continuously improve benefits offerings and compliance. - Partner with HR and Payroll departments to ensure seamless integration of benefits data with payroll and employee records. - Administer FMLA (Family and Medical Leave Act) claims, ensuring compliance with legal requirements and managing employee leave requests. - Manage Workers' Compensation claims, working with insurance providers, medical professionals, and employees to ensure timely claims processing and return-to-work strategies. - Assist in the administration of retirement plans (e.g., 401(k)) and other financial benefits programs. - Support in the review and negotiation of benefit plans and renewals to ensure competitive and cost-effective offerings.

• Human Resources Generalist · Synergy Inspections2017-06-01 – 2024-03-01

  ***Laid Off Due to Company Closing Operations ● High volume for both Onboarding and Offboarding for all Field Inspectors & Internal Employees ● Initiate and update employee files in HRIS systems ● Draft Offer Letters and Job Descriptions. ● Process Pre-Employment Background Checks. ● Knowledge of proper pre-adverse/adverse processes. ● Facilitate Drug Test screenings and posted results. ● Conduct Employment Eligibility I-9 documentation and E-Verify Certification. ● Administer Federal W4 tax form and individual State tax forms/ Reciprocity agreements. ● Benefits Administrator - Design, implement, and manage employee benefits programs, including health & wellness, retirement plans, and other fringe benefits ● Serve as the responsive point of contact in high volume for both Onboarding and Offboarding. ● Lead the annual healthcare renewal and open enrollment ● Comply with record retention laws and company practices ● Process DOT/Non-DOT Pipeline Testing Consortium forms. ● Manage unemployment, workers' compensation, and FMLA claims and accounts ● Ensure all regulatory filings (1095, 5500, EEO, etc.) are filed promptly ● Handled workplace issues and performance reviews ● Maintain sensitive records including EEOC documentation. ● Interface with all client representatives within their policies and procedures

• Community Manager · Regus2017-01-01 – 2017-06-01

  Key areas of responsibility: •Lead by example creating a strong ethos of customer service throughout the team. •Drive customer retention through great service and focused customer engagement. •Maximise customer satisfaction results (NPS) through regular customer engagement and the highest levels of centre standards. •Handle customer concerns, coordinating questions through to prompt resolution with the Global Service Centre (GSC) team on behalf of the customers. •Ensure customers are invoiced accurately and payments are collected on time. •Hold regular community/networking events in centre. •Serve as the primary backup for the Area or General Manager including (as needed) conducting customer needs analysis meetings, and taking customers on tours. •Ensure that all daily service charges are captured and entered into the billing system on a daily basis. •Support new company initiatives, including the implementation of new tools and systems to improve efficiency. •Ensure that the centre is ‘show ready’ at all times. •Strong Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situations. •Ability to communicate effectively and professionally (written and oral). •Professional communication skills with a high success rate in building and maintaining relationships. •Solid organizational skills, including the ability to prioritize and multi task in a demanding environment. •Proven success in self lead generation and business development. •Ability to perform work accurately and thoroughly. •Ability to find a solution for or to deal proactively with work-related problems. •A desire and passion to beat the competition and win. •Pragmatic - Ability to be hands-on as well as strategic and be a trouble-shooter when the business need deems it appropriate to do so. *Ensures compliance to Health and safety procedures

• Client Service Representative · Regus2015-09-01 – 2017-01-01

  Regus leases and manages executive office space. We have over 2,000 locations all over the world and are still growing. As a Client Service Representative Act as a key point of contact for clients and visitors providing a professional and friendly service as well as delivering an exceptional first impression. First point of contact for billing, IT/Telecom and other operational tasks that our clients might need. Responsible for the planning and execution of quarterly Client Appreciation events for the centre. Coordinate meetings, manage meeting calendars and answer multiple phone lines for clients. Order office supplies for centre and clients Prepare their meeting rooms Prepare their new office for move-in, troubleshooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, assisting with copies/administrative tasks. Serve as the primary backup for the Centre Manager including conducting the “Customer Journey” steps thoroughly, touring clients, Handle client concerns, coordinating questions through to resolutions. Contribute to the overall revenue of the centre by identifying opportunities and actively upselling/cross selling Regus products and services.

• Insurance Sales/Customer Service · Williams Insurance Agency, Inc.2003-01-01 – 2015-01-01

Education

• Point Park UniversityLegal Studies, General

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