About
With a robust foundation in Biomedical Science from Keele University, I transitioned into the dynamic field of UX Design, completing a program at CareerFoundry. My career journey began in healthcare as a Medical Laboratory Assistant at University Hospitals of North Midlands NHS Trust, where I honed my organizational and problem-solving skills. I then moved into customer service at UK Language Solutions, excelling in administrative tasks and staff training. Currently, I serve as a UX Designer at the same company, focusing on creating intuitive digital experiences. My volunteer role as a Design Lead with +Lab Academy allowed me to further refine my design skills and collaborate effectively with teams. This diverse background equips me with a unique perspective in UX design, blending scientific precision with creative innovation.
Experience
- UX Designer · UK Language Solutions04-01-2024
- Led user research on the internal booking system, conducting user interviews to identify key pain points. Implemented design improvements on the booking process workflow which increased efficiency and boosted user satisfaction by 20%. - Collaborated closely with the design lead to develop deliverables for the mobile web application including user journeys and wireframes. Focused on creating seamless user flows, leading to improved user navigation while maintaining design consistency. - Engaged in cross-functional discussions to align project goals and deliver solutions that addressed user needs and business objectives.
- Design Lead - UX Rescue Volunteer · +Lab Academy (Xperience)06-01-2024 – 10-01-2024
- Collaborated with 2 team leads, UX/UI designers, product managers and developers to drive the design of the Xperience app. Maintained clear communication across teams, keeping the project on track. - Led research analysis and product concept design sessions, generating actionable insights. This informed the development of wireframes and an MVP, where I contributed to the design system. - Managed the team by coordinating tasks and setting clear timelines, resulting in a streamlined workflow and the timely delivery of high-quality work that met both user needs and product specifications.
- Career transition · Career Break06-01-2023 – 05-01-2024
Embracing Growth: My UX Design Journey. Focused on self-growth and advancing career in UX design through the UX Design programme with CareerFoundry and specialised in UI Design.
- Medical Laboratory Assistant · University Hospitals of North Midlands NHS Trust
- Managed the collaboration and transfer of clinical specimens to external laboratories, regularly communicating updates to relevant people. - Packaged specimens, updated local systems, and completed paperwork to send 70--100 specimens a day while prioritising urgent cases and resolving problems with meticulous attention to detail. - Cleared a backlog of over 2000 specimens to attain a manageable workload for the laboratory.
- Customer Service Administrator · UK Language Solutions09-01-2021 – 06-01-2022
Succeeded in carrying out a wide range of administrative tasks, such as booking linguists for clients, and dealing with any enquirers from the client. Trained new staff in key competencies.
Education
- Ai CoreData Analytics
- CareerFoundryUX Design
- Keele UniversityBachelor of Science - BSc, Biomedical Science
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