Hugo Guercio

About

With a Master's degree in Computer Science and a Bachelor's degree in Information Systems from Universidade Federal de Juiz de Fora, I have built a robust career in product management and technical leadership. Currently serving as a Technical Product Manager at Bonfire, I have successfully led initiatives that saved over $1 million annually and significantly reduced fraud losses. My previous roles at Guiando include Product Manager, Product Owner, Business Analyst, and Intern, where I spearheaded the launch of new products, improved customer retention by 30%, and optimized internal processes. My expertise lies in integrating complex systems, enhancing team collaboration, and driving significant operational efficiencies.

Experience

• Technical Product Manager · Bonfire09-01-2021

  - Spearheaded transition to a new shipping provider to integrate multiple carriers through one solution, resulting in over 1 million in annual savings. - Improved fraud mitigation processes due to emerging fraudulent activity, reducing 93% of losses in the first year and 92% in the second year. - Initiated and led legacy internal platform migration, transitioning 3 different teams to modern platforms while making teams feel heard and understood through the transition. - Decreased manual interactions at design handling activities to scale without hiring, being able to handle 40% increased demand without having to hire more employees.

• Product Manager · Guiando05-01-2019 – 09-01-2021

  - Lead a new product (NexInvoice) from ideation to launch into a new market, resulting in another revenue stream for the organization with new customers. - Established various successful integrations with multiple ERP vendors, enhancing partnerships with our customers and ensuring processes are as automated as possible. - Collaborated with sales, engineering, and internal teams to create effective strategies, and translate them into a roadmap that resulted in a 30% increase in customer retention, and internal efficiencies by 40%.

• Product Owner · Guiando05-01-2018 – 05-01-2019

  - Collaborated with stakeholders to prioritize features and maintain a healthy backlog while leveraging best engineering practices resulting in a 30% reduction in development time and increased feature adoption. - Managed backlog of user stories for over 15 engineers across three teams simultaneously. - Developed ETL processes and advised with PowerBI implementation, reducing by 80% the time required for customer success to create monthly business reports.

• Business Analyst · Guiando01-01-2017 – 05-01-2018

  Support to clients and development team, data analysis, requirements engineering and feature design.

• Intern · Guiando05-01-2015 – 04-01-2016

  Responsible for data management and analysis, onboarding of new business clients and helping on automation of recurrent activities.

Education

• Universidade Federal de Juiz de ForaMaster's degree, Computer Science
• Universidade Federal de Juiz de ForaBachelor's degree, Information Systems

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