Isis H

About

Sociable, high-energy professional with experience managing event operations and fundraising technology. Proven track record in donor stewardship workflows, gift acknowledgments, end-to-end event logistics, and training teams on platforms such as GiveSmart and BidPal/OneCause. Skilled in troubleshooting POS and mobile bidding tools (including Square), maintaining accurate donor records, and supporting customer success and event profitability through metric review and process improvements.

Experience

• Event Manager and Technician · Life Event Staffing01-01-2020

  ● Process event donations and pledges; create timely gift acknowledgment communications and donor follow-ups that reinforce long-term relationships. ● Leverage multiple technology platforms to support seamless event execution, including real-time data entry and troubleshooting of mobile bidding software and POS systems, such as Square. ● Act as the primary liaison between event staff and technical support, training teams on platforms like GiveSmart and BidPal/OneCause to ensure data accuracy and operational efficiency. ● Oversee end-to-end event logistics—from planning and vendor coordination to post-event debriefs—ensuring proficient documentation and accurate donor record maintenance.

• Event Specialist · Community Brands02-01-2019 – 05-31-2020

  ● Responsible for training and managing GiveSmart Professionals at fundraising events for various charitable/non-profit partners using Givesmart technology. ● Collaborate with the Customer Success Manager (CSM) and clients to ensure the success of each fundraising event ● Review timeline/logistics and provide suggestions to improve event production and profitability ● Train Customer Service Representatives (CSR) on software, timelines and fundraising objectives ● Input CSR hours for payroll and provide performance reviews. ● Review event metrics and share feedback with CSM

• Administrative Intern · Chicago Park District, Chicago06-01-2017 – 08-31-2017

  ● Processing and distributing event permits and related documentation, ensuring accurate record maintenance for administrative and marketing initiatives. ● Provided front-line support to community members, addressing inquiries and streamlining information flow between departments. ● Supported the Marketing Manager with event photography and updates to district communications and websites.

• Event Support · Shiftgig06-01-2016 – 12-31-2019

  ● Managed event registration, box offices, room monitoring, and lead retrieval for community events, festivals, professional meetings, concerts and trade shows. ● Engage directly with VIP and high-profile guests at sports and entertainment venues, ensuring a smooth and enjoyable experience through proactive service and attentiveness to unique guest needs.

• Technical Assistant (Work Study) · Tuskegee University08-01-2014 – 05-31-2016

  ● Supported administrative tasks and online learning initiatives in the Office of Distance Education, assisting faculty with Blackboard setup. ● Gathered, organized, and analyzed data through surveys and market research to support a study on distance learning effectiveness. ● Guided adjunct and tenured faculty through technical processes related to online course creation, video lecture integration, and closed captioning. ● Acted as a liaison between students and faculty, troubleshooting technical issues and addressing questions to ensure uninterrupted access. ● Video Transcription in compliance with ADA for all elearning courses

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