Ivy Ngoya

About

As a creative and solutions-oriented professional, I bring a unique blend of design expertise and exceptional communication skills to every project. With a background in graphic design and experience in data annotation and translation, I excel in crafting impactful visual content, ensuring data accuracy, and effectively bridging language barriers. My passion lies in transforming complex ideas into clear, engaging visuals while delivering top-tier customer service. Known for my attention to detail and ability to adapt quickly to evolving trends, I am always eager to learn and grow. Whether collaborating with teams or tackling projects independently, I strive to make a meaningful impact by delivering results that exceed expectations.

Experience

• Data Annotator · Transperfect03-01-2021 – 05-01-2021

  As a data annotator, my tasks involved labeling and categorizing raw data to make it meaningful and usable for machine learning models. The roles include: Data Labeling: This entails tagging or categorizing data such as text, images, audio, and videos, based on specific criteria. For example, in an image annotation project, I might draw bounding boxes around objects and label them (e.g., "cat," "dog," "car"). Text could involve tagging entities like names, and dates, or classifying sentiments. Quality Assurance: Ensuring accuracy and consistency is critical. I review and refine annotations to ensure they meet the project's guidelines. Sometimes, this involves double-checking work for errors or collaborating with other annotators to maintain quality. Project-Specific Training: Before starting the project, I received detailed instructions or guidelines tailored to each project. Understanding these guidelines is essential to applying the correct labels and classifications. Tool Usage: This depends on the project, I used specialized software tools for annotation. These could be platforms for drawing and tagging objects in images or interfaces for labeling parts of speech or even text sentiment. Feedback and Iteration: Annotation work often included providing feedback on guidelines, especially if there were ambiguities, or adapting to updates based on client or project needs.

• Translator · Rural Senses07-01-2024 – 09-01-2024

  My key responsibilities as a translator include: Text Translation: As a translator, I work on a variety of documents, such as books, articles, technical manuals, legal documents, marketing materials, and websites. The goal is to accurately convey the original message in the target language, considering cultural nuances and context. Maintaining Context and Tone: It’s essential to ensure the intent of the original text. For example, a formal letter should remain formal in the translated language, and humor or idioms may need to be adapted appropriately. Research: To understand the subject matter and ensure the use of accurate and appropriate terminology. This is especially important for specialized fields like medicine, law, or technology. Proofreading and Editing: After translating, I review my work for errors and ensure consistency in terminology and style. At times also edit and proofread translations done by others. Cultural Adaptation: Adapting the content to make it culturally relevant for the target audience. This could involve changing references, measurements, or examples to align with local norms. Using Translation Tools: Using computer-assisted translation (CAT) tools helps manage large projects and maintain consistency across translations. These tools may include translation memory, glossaries, and terminology databases. Collaboration with clients, editors, or subject matter experts to clarify any ambiguities and ensure the translation is as accurate as possible.

• Graphic Design · Mogo Kenya2022

  As a graphic designer, I conceptualize, design, and produce visual content to communicate messages effectively. They work across various media, including digital and print Key Responsibilities: - Create Visual Concepts - Design Digital and Print Materials: Produce layouts for websites, social media graphics, advertisements, brochures, posters, packaging, and other marketing materials. -Branding and Identity: Design logos and maintain consistency in visual elements that align with a brand’s identity and guidelines. - Create custom illustrations, icons, or infographics to visually represent concepts or data. - Typography: Select and arrange fonts in a way that makes text both legible and visually appealing, while complementing the overall design. - Photo Editing and Manipulation: Edit and enhance images to fit design requirements, often using software like Adobe Photoshop. Revise Designs: Make edits based on feedback from clients or internal teams to ensure the final product meets expectations. Stay Current with Design Trends: Progressively learning about new design techniques, software, and industry trends to keep designs fresh and relevant. Skilled in: - Design Software Proficiency: Expertise in Adobe Creative Suite (Photoshop, Illustrator, InDesign), and familiarity with other tools like Figma or Sketch for UI/UX design. - Creative and Artistic Skills: Think creatively and come up with innovative design solutions.

• Customer Support Representative · Teleperformance Kenya09-01-2022 – 05-01-2023

  My customer service representative role involved ensuring a positive experience for customers by addressing their needs and resolving any issues. Key Tasks in Customer Service: - Answer Customer Inquiries: Respond to questions and provide information about products, services, or policies through various communication channels, such as phone, email, live chat, or social media. - Handle customer complaints and work to find solutions that satisfy both the customer and the company. This may involve issuing refunds, replacing products, or escalating issues to higher management. - Process Orders and Returns: Help customers place orders, update account information, and handle returns or exchanges, ensuring all transactions are completed smoothly. - Provide Technical Support: Help customers troubleshoot and resolve technical problems with products or services, often guiding them step-by-step. - Maintain Customer Records: Accurately document interactions and updates in the CRM system to keep track of issues, resolutions, and follow-up actions. - Follow Up on Customer Requests: Ensure customer satisfaction by following up on inquiries or complaints to check if the resolution is effective.

Education

• Kenyatta UniversityBachelor of Science in Information Technology, Information Technology and German

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