Eugene Oyoo

About

Detail-oriented bilingual transcriptionist (English & Swahili) based in Nairobi, Kenya, with 2+ years of freelance experience producing accurate verbatim and clean verbatim transcripts for GoTranscript and Literably, alongside content and creative work for brand clients. Strong grammar, punctuation, and style-guide compliance, with reliable quality assurance and fast turnaround under high-volume workflows. Comfortable with data annotation, audio/video editing, AI-assisted content workflows (Sora, Claude), and automation/scripting (Python), supported by a technical background in IT and geospatial systems.

Experience

• Freelance Content Creator & Designer · Independent / Contract — Clients: Zuku Kenya, Ajab Kenya, Kilimaaro Hotel2025

  • Produced a mix of video, design, and copy for brand clients, managing projects end-to-end from brief to delivery. • Created 6+ AI-generated promotional and social videos using Sora, handling concept, prompt development, and post-production refinement. • Used Claude to support ideation, scripting, and copy drafting, adapting tone and messaging for each brand's voice and audience. • Managed multiple client deliverables concurrently, keeping organized version control and turnaround on tight timelines.

• Freelance Transcriptionist / Proofreader · Literably2023

  • Transcribed student oral reading assessments with high accuracy to support literacy assessment scoring. • Followed detailed scoring and transcription guidelines to ensure consistency across assignments. • Maintained strong attention to detail and quality control on time-sensitive, education-focused transcription work.

• Freelance Swahili Transcriptionist · GoTranscript2023

  • Transcribed Swahili-language audio and video content into accurate verbatim and clean verbatim transcripts across varied accents, dialects, and audio quality. • Applied client style guides and formatting standards, including timestamps, speaker labels, and verbatim vs. clean verbatim conventions. • Performed data annotation and quality checks on transcribed content prior to final delivery. • Managed multiple concurrent transcription assignments while maintaining quality and meeting tight deadlines.

• IT & Geospatial Intern · Survey of Kenya2025

  • Monitored IT infrastructure systems and responded to hardware, software, and connectivity alerts, following defined escalation procedures to ensure minimal downtime. • Used GIS monitoring dashboards (ArcGIS, QGIS) to track spatial data pipelines and flag anomalies. • Maintained detailed logs of system issues, actions taken, and resolutions for each support ticket, ensuring accurate incident records.

• Attaché (Industrial Attachment) · Kenya National Highways Authority (KeNHA)06-01-2025 – 08-31-2025

  • Supported the ICT and geospatial department in day-to-day operations, including GIS data collection, processing, and quality assurance. • Prepared technical reports and documentation on spatial data findings, contributing to departmental reporting workflows.

• Customer Service Agent · CCI Global (Call Centre)12-01-2023 – 09-30-2024

  • Handled high volumes of inbound and outbound customer calls, providing prompt, professional resolution of queries, complaints, and escalations. • Maintained accurate records of all customer interactions in CRM systems, ensuring complete case documentation. • Consistently met and exceeded individual KPIs including call handling time and customer satisfaction scores.

Education

• Technical University of Kenya (TU-K)Bachelor of Technology, Geoinformation Technology (Geoinformation Technology)

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