Juliet Odumbe

About

An experienced Customer Success Specialist with a strong background in Graphic Design and Email Marketing. Skilled in enhancing customer satisfaction, managing client relationships, and delivering design solutions that align with brand strategy. Proficient in creating targeted email campaigns that drive engagement and retention. Recognized for leveraging technical and creative skills to achieve high-impact results in customer-centric environments.

Experience

• IT Assistant · Intrepid Data Systems03-01-2021 – 11-01-2022

  During my internship, I had the unique opportunity to contribute to the development of a record management system, alongside other IT-related responsibilities. This project allowed me to apply my theoretical knowledge in a real-world setting, enhance my technical skills, and make meaningful contributions to the organization. The creation of the record system was not only an integral part of my role but also a significant achievement that showcased my technical and problem-solving abilities.My core responsibilities included: Providing technical support: Assisting users with software and hardware-related issues, ensuring the smooth operation of the organization’s IT infrastructure. Assisting with system updates: Regularly updating systems and applications to ensure optimal performance and security. Testing and debugging software: I was actively involved in testing new software releases, identifying bugs, and ensuring that software was functioning as expected. Maintaining documentation: I helped document internal processes, technical guides, and troubleshooting procedures, ensuring that the knowledge base was always up-to-date.The new record system aimed to solve several issues: Data Entry and Organization: Simplify the process of adding new records and ensure that records were organized in a structured manner. Search and Retrieval: Provide an easy-to-use interface to quickly locate specific records using various search criteria. Security and Access Control: Implement robust security features to ensure sensitive records were only accessible by authorized personnel. Scalability: Ensure that the system could handle increasing amounts of data as the organization grew.Throughout the course of the project, I gained several technical and soft skills, including: Database Design and Management: I developed a deeper understanding of relational databases, database normalization, and query optimization. Web Development: I improved my proficiency in HTML, CSS, and JavaScript

Education

• KCA UniversityBsc in Information Technology, graphic design and networking

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