Jacob Holton

About

Things are always changing. I will keep changing with it. I am obsessed with values based methodologies influencing the evolution of technology for the greater good.

Experience

• Apple LiveOn Support · Apple03-01-2024

  Supporting Vendor for the LiveOn team.

• Senior Support Specialist · Wipro07-01-2022 – 07-01-2023

  Develop assets for SOPs through in-house applications. Prepare 2D print-ready docs for delivery. Creating style guide assets for use in Adobe Creative Cloud Applications. Prototype 3D models using Blender and Zbrush. Ensured efficient topology for animation and texture. Retopo reviews through iterative process for Unity/Unreal engine acceptance. Communicating to stakeholders on project updates.

• Technical Lead · Cognizant01-01-2020 – 07-01-2022

  Manage inventory for multiple sites using multiple MDM systems (JAMF, Intune). Inventory management through in-house applications. Ticket management through Jira. Creating 2D guides for department use. Troubleshoot macOS and repair support.

• Applecare Advisor · Apple09-01-2017 – 01-01-2020

  Discover design trends and provide design mock-ups for internal launches. Adhere to Style Guide to maintain unified aesthetics and communication styles. Provide App specific feedback for user experience based on researched user stories. Lead presentations based on new product and updated processes. Mentor new hires and seasoned co-workers as a solid resource.

• Mac Genius · Apple09-01-2013 – 07-01-2017

  Communicating solutions effectively by translating technical pathways to stakeholders for project resolution. Use bug-tracking software to report and prioritize issues. Isolate and resolve software issues from a mac and windows desktop environment. Operated hardware test fixtures is beneficial. Troubleshoot iOS issues using diagnostic software and troubleshooting methodology. Also, using basic Terminal Commands to solve issues. Use pre-made scripts to solve unique issues. Contribute to initiatives to improve the overall QA process, such as identifying and closing gaps in testing coverage or inefficiencies in workflow.

Education

• Tarrant County CollegeGraphic Communication, Computer Science

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