Jacob Horn

About

Results-driven professional with over 17 years of experience in sales, financial strategy, and organizational growth. Skilled in developing and implementing sales initiatives, driving revenue growth, and building strong client relationships. Expertise in financial planning, budgeting, P&L management, and risk assessment. Proven ability to transform data into actionable insights, implement cost-saving strategies, and align financial goals with business objectives. Adept at managing teams, optimizing performance, and fostering investor relations to support business transformations. Experience spans insurance, automotive, and construction industries.

Experience

• Operations Specialist · LongHorn Decks Lee’s Summit, MO2018-06-01 –
• Agency Owner · Liberty Mutual Insurance07-01-2020 – 12-01-2022
• Claims Adjuster · Zurich North America2020-05-01 – 2021-09-01
• Driver · UPS2018-09-01 – 2019-05-01
• Lead Estimator · Rockstar Lawn and Hardscapes2018-06-01 – 2018-12-01
• Service Advisor · Bob Allen Ford2011-04-01 – 2017-12-01

  1. Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. 2. Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. 3. Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. 4. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. 5. Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. 6. Maintains automotive records by recording problems and corrective actions planned. 7. Updates job knowledge by participating in educational opportunities; reading manufacturers' publications. 8. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Sales and Marketing Manager · College Hunks Hauling Junk and Moving2016-05-01 – 2017-03-01
• Sales/Manual Labor · Oasis Pools2006-05-01 – 2009-08-01

  Moving and ordering product to job location. Understanding job site management. Building long-term customer relationships. Advising customers concerning all their pool needs.

• Agency Owner · Liberty Mutual Insurance07-01-2019 – 09-01-2022

Education

• MidAmerica Nazarene University - Olathe, KSBachelor of Arts, Criminology
• Oak Grove High SchoolGeneral Studies, General Studies

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