Michael Tweedy

About

With over 13 years of professional experience, I specialize in leading cross-functional teams, optimizing processes, and implementing data-driven strategies to achieve organizational excellence. I have a proven track record of driving operational improvements, ensuring regulatory compliance, and enhancing customer satisfaction in dynamic and high-pressure environments. Throughout my career, I’ve successfully managed high-performing teams, streamlined complex workflows, and delivered measurable results. I’m passionate about fostering innovation and professional development, having designed and delivered impactful training programs on leadership and diversity. Currently based in Spain, with eligibility for Highly Skilled Professional Visa, I am seeking opportunities in roles where I can leverage my skills to make a meaningful impact. My passion lies in bridging operational strategies with innovative solutions to create value for organizations and their customers.

Experience

• Claims Manager – Total Loss and Salvage · American Family Insurance2022-04 – 2024-06

  - Directed a high-performing team of 10-12 optimizing workflows and mentoring staff. - Spearheaded professional development workshops, improving team critical thinking and decision-making skills. - Analyzed and enhanced KPI metrics weekly, reducing processing times and increasing document accuracy. - Oversaw indemnity payments, ensuring compliance with regulatory requirements and mitigating organizational risk.

• Auto Supervisor, Catastrophe Response Team · Farmers Insurance2021-07 – 2022-04

  - Managed a high-volume claims team during catastrophic events. - Collaborated across functions to ensure seamless operations aligned with strategic objectives.

• National Salvage Title Processing Supervisor · Farmers Insurance2018-04 – 2021-07

  - Implemented technology-driven solutions to reduce salvage title processing times and errors. - Led compliance initiatives across 50 states, ensuring regulatory adherence and audit success. - Designed and delivered training programs on leadership and Diversity & Inclusion, fostering an inclusive workplace culture.

• Catastrophe Response Claims Representative · Farmers Insurance2015-08 – 2018-04

  - Handled complex claims during large-scale weather events - Optimized claim workflows to expedite settlements, enhancing customer satisfaction and operational efficiency. - Coordinated with internal and external stakeholders to improve communication during critical events.

• Large Loss Property Special Office Claims Representative · Farmers Insurance2014-06 – 2015-08

  - Managed high-value property damage claims, achieving high customer satisfaction rate. - Worked closely with contractors and vendors to coordinate temporary relocations and repairs. - Ensured accurate assessments and timely resolutions for high-value claims.

• Estimating Special Office Claims Representative · Farmers Insurance2011-03 – 2014-06

  - Conducted detailed repair evaluations to ensure accuracy in payouts and policy compliance. - Strengthened customer relationships through effective communication and resolution of complex issues.

Education

• Northwest Missouri State UniversityBachelor of Science - BS, Speech Communication and Rhetoric
• Northwest Missouri State UniversityBachelor of Science - BS, Political Science and Government

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