Jamie Stevens

About

I have achieved great client success resulting in client independence and stabilization. I spearheaded a program revamp that improved outcomes by creating a more structured approach and definitive rules for both staff and clients. I also collaborated with cross-functional teams to design a balanced program that ensured staff and client retention and reduced stress. I have a Bachelor of Science in Population Health from The University of New Mexico, where I learned about the determinants, distribution, and interventions of health outcomes in different populations. I am interested in working in a realm of public health that is fulfilling and creates positive change in the health of a group at risk through diagnosis, treatment, or intervention. I also have skills in phone etiquette, customer experience, customer service, and laboratory assistance, as well as trauma and mental health first aid.

Experience

• Case Manager · Casa Q09-01-2021

  Achieved great client success resulting in client independence and stabilization. Spearheaded program revamp that resulted in better outcomes due to a more structured approach and definitive rules for both staff and clients. Collaborated with cross-functional teams to create a balanced program to ensure staff and client retention and reduce stress. Coordinated individualized discharge plans to manage safe transition back into community and home environments. Facilitated support groups for clients struggling with sobriety and loss.

• Server · Flying Star Cafe09-01-2018 – 02-01-2020

  Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike. Supervised set up of banquet food stations and coordinated service to multiple dining areas. Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers. Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

• Front Desk Attendant · Casa De Suenos Country Inn01-01-2017 – 01-01-2018

  Organized and maintained thorough record-keeping systems for guest information and billing details to ensure accurate documentation. Provided knowledgeable recommendations on local attractions, restaurants, transportation options, promoting positive interactions between guests and the hotel brand. Implemented marketing and promotional initiatives to increase occupancy.

• Laboratory Assistant · UNM Medical Group, Inc.01-01-2016 – 01-01-2017

  Improved laboratory efficiency by streamlining sample processing and data recording procedures. Enhanced lab safety measures by conducting regular equipment maintenance and implementing updated protocols. Reduced sample contamination risks through rigorous adherence to proper specimen handling techniques.

• Laboratory Technician · SDI Hospital05-01-2016 – 08-01-2016

  Prepared samples for shipping and disposed of bodily fluids in proper containers. Assisted in the development of new laboratory methods, leading to increased testing capabilities. Conducted analytical tests on in-coming raw materials prior to use in process.

• Case manager · CasaQ09-01-2021

  Working with homeless youth aged 14-22 to find housing, meet goals, stay enrolled and succeed in school, and create stability. I work with several teams including gaurdians, fostering connections,lawyers, and various other supports to determine the best path forward for the youth with their involvement.

Education

• The University of New MexicoBachelor of Science - BS, Population health

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