Jazmin Densmore

About

Salesforce Admin Certified rev ops analyst. Skilled in troubleshooting, data analytics, dashboards & reporting and process improvement, with a strong background in customer service and quality assurance.

Experience

• Sr RevOps Specialist · Shopify08-01-2023

  As a Sr RevOps Specialist focused on data operations, responsible for optimizing revenue operations processes, enhancing sales efficiency, and supporting strategic initiatives. Responsible for bulk data updates and enrichment using 3rd party tooling.

• Senior Sales Operations Analyst · WM06-01-2022 – 08-01-2023

  Product Owner of sales application within Salesforce, managing prioritization, user impact assessment, testing needs and assisting with creation of training materials. Lead of User Acceptance Testing team, running multiple releases each year and ensuring all scenarios are tracked and thoroughly tested. Maintenance of open issues and improvement requests through Jira and Confluence. First point of contact for tier 2 group where advanced troubleshooting is required for widespread or new system issues. Analysis and maintenance of data integrations using Snowflake. Team lead for acquisitions, managing review of data integration and data updates in Salesforce.

• Sales Operations Analyst · WM04-01-2019 – 06-01-2022

  Providing Tier 2 support for issues received via case queue from end users working within Salesforce Classic and Lightning. Investigation and analysis of trends and big data using SOQL and SQL. Provide direct support in prioritization and user experience review for new enhancements and large-scale system improvement projects.

• Sales Operations Support Liaison · WM05-01-2014 – 03-01-2019

  Liaison for external lead distribution and pre-qualifying vendors. Bulk load and assign new business leads for sales representatives across all markets. Main contact for the market area sales team via case requests. Assist with hierarchy building, deduplication review, Salesforce to Outlook, D & B Hoovers (formerly Avention), and iTools. Member of core User Acceptance Testing team, partnering with IT, training and Sales Ops to test for scheduled and non-scheduled enhancements and fixes.

• Education Sales Coordinator · WM06-01-2011 – 05-01-2014

  Responsible for assisting public sector team with contract updates, large new business starts, and holiday break shutdown for colleges, universities, and school boards for market area. First point of contact for all education customers for billing assistance, service requests, and issue resolution. Responsible for sales team training refresher courses after migration to Salesforce.com, assisting with supplementary training and process updates.

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