Praise Awe

About

Results-driven E-Commerce & Digital Operations specialist with experience in Shopify product management, SEO optimization, customer support, sales support, CRM systems, and digital operations. Skilled in product listing and optimization, inventory updates, improving customer experience, and supporting online store growth. Experienced using Shopify, HubSpot, Salesforce Essentials, Zendesk, Zoho CRM Plus, and Google Workspace, with strong customer engagement, problem-solving, communication, and administrative support skills in fast-paced environments.

Experience

• E-Commerce & Digital Operations Specialist (Freelance) · Freelance2025

   Managed Shopify product listings, collections, SEO titles, meta descriptions, image alt-text, tags, and inventory updates.  Optimized product pages using keyword-focused SEO strategies to improve visibility and customer engagement.  Assisted with bulk product uploads, CSV editing, inventory tracking, and store organization.  Created customer-focused product descriptions and sales copy designed to improve conversions.  Supported online store operations by ensuring accurate product information, pricing, and stock updates.  Conducted administrative and data management tasks using spreadsheets and CRM tools.  Assisted with customer communication, follow-ups, and order-related inquiries.

• Inbound/Outbound Officer · LendInvest02-01-2023 – 11-30-2025

   Handled inbound and outbound customer interactions while maintaining high customer satisfaction levels.  Assessed client eligibility using financial and customer information before escalation to underwriting teams.  Assisted customers with loan application processes and documentation requirements.  Resolved customer complaints efficiently and maintained accurate records within CRM systems.  Identified upselling opportunities during customer interactions while ensuring compliance with company policies.  Maintained strong communication and multitasking skills in a high-volume remote work environment.

• Customer Service Executive · Sheraton12-01-2021 – 01-31-2023

   Responded to customer inquiries through phone, live chat, and in-person interactions.  Delivered detailed information regarding products, services, pricing, and company policies.  Handled complaints and resolved customer issues professionally to improve customer experience.  Maintained strong attention to detail while managing multiple customer requests simultaneously.  Collaborated with internal teams to ensure smooth customer support operations.

• Customer Service Representative · Kings Loaded Concept01-01-2021 – 12-31-2021

   Followed up with clients to ensure successful service delivery and customer satisfaction.  Assisted the sales team by resolving customer concerns and confirming order details.  Promoted relevant products and services to existing customers.  Escalated technical and complex customer issues to the appropriate departments.  Maintained organized customer records and communication logs.

Education

• Afe Babalola UniversityBachelor of Science (B.Sc.), Medical Laboratory Science

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