Jeff Gilmore

About

Jeff specializes in scaling product organizations and new product development to accelerate value creation. He works in three ways: 1) Advisor to C-level executives to lead or support the development of a modern product practice for B2B and B2C service offers 2) Working directly with cross functional teams as the lead (or supporting product owners) to unlock new growth opportunities through market expansion and new product development. 3) Working with value creation teams to lead or support transformation initiatives such as service rationalization, customer experience, and process re-engineering. Jeff brings over 20+ years of experience from his time at Bell and Extended Systems, as well as from previous consulting engagements.

Experience

• Business Owner / Principal Consultant · ProductThings Inc.2025

  Founder and practice lead for ProductThings Inc., a boutique professional services firm helping organizations build and scale product functions, optimize operations, enhance customer experiences, and drive revenue growth.

• Director, Product Management and Wireless Practice Lead for Business · Bell Business Markets12-01-2020 – 11-01-2024

  Practice lead accountable for the overall P&L, strategy, roadmap, delivery, and go to market for wireless products and services, Internet of Things, and mobile productivity solutions. Lead a team up to 20 product managers while providing mentorship for the development of team members enrolled in Bell’s Director level leadership program. - Achieved industry leading 23% revenue growth since 2021 for Internet of Things driven by the introduction of exclusive end-to-end vertical solutions, global expansion and sales enablement improvements. - Transformed Bell’s wireless practice through workflow optimization and expanded team responsibilities, increasing operational efficiency by 38% to enable market competitiveness. - Secured one of the largest product capital investments in recent history to drive the digital transformation of Bell’s wireless self-serve platform. Spearheaded initiatives that will enhance the customer experience through proactive account management and alternative hardware purchase options. - Improved solution margins by 13% above plan through workflow automation and supplier re-negotiation. - Set the stage for transformation in public safety with the launch of mission critical push to talk integrated with P25 land mobile radio for expanded coverage, improved situational awareness and cost efficiency.

• Director, Product Management · Bell Mobility04-01-2010 – 12-01-2020

  Accountable for overall P&L, strategy, roadmap, delivery, and go to market for consumer Internet of Things, connected car, mobile advertising, entertainment, and communication services. Led a team of 15 product managers, with 3 promoted to the director level supported by direct mentorship. - Delivered first-to-market connected products such as smartwatches and laptops, integrated residential and mobile TV, and next generation messaging contributing to a 520% increase in data usage since 2016. - Designed and launched a first-to-market product innovation enabling tailored advertising based on anonymized data usage to create a distinct market advantage and maximizing revenue. - Elevated Bell to be Canada’s largest connected car service provider through expanded partnerships. - Established Bell's product management practice that delivered structure, customer-focus and strategic alignment across business units. - Received CEO and two president awards for outstanding product leadership.

• Associate Director, Product Management - Communications, Productivity and Entertainment · Bell Mobility11-01-2003 – 04-01-2010

  Managed the entire product lifecycle, from ideation to launch for multiple product portfolios, including mobile internet, mobile TV, gaming, messaging, and business productivity solutions. Supported 5 product owners and cross-functional teams in marketing, pricing, network, IT, finance, and procurement. - Introduced the Internet to the Canadian market on mobile devices in partnership with premier consumer brands and information services, now a multi-billion-dollar industry in Canada. - Launched Canada’s first live TV and on-demand streaming service to the Canadian market on mobile devices with premium programming from NHL, NFL, NBA, CFL, Olympics and HBO, resulting in industry leading wireless activations and ARPU growth. - Launched Canada’s first integrated enhanced messaging and collaboration service on mobile devices driving 5x user engagement - Scaled business to consumer messaging and engagement by 300% through expanded business partnerships - Established one of the first mobile app stores offering content such as ringtones and mobile gaming. Delivered millions of dollars in cost savings through partner fee reductions & process improvements.

• Engagement Manager · Extended Systems (Acquired by SAP)05-01-1999 – 11-01-2003

  Led custom mobile application development project teams for business customers in North America and Europe. Directed pre-sales support, professional services, staff management, and curated client relationships. - Successfully grew tenure and share of wallet for professional services engagements at Canada’s largest telecommunications provider. - Scaled the back office systems to support accelerated wireless activations through process redesign and development. - Managed the Mobile Portal product, leading to its successful integration with two Canadian mobile operators, laying the foundation for the mobile internet industry.

Education

• University of WaterlooHonours Bachelor of Mathematics, Computer Science and Information Systems

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