Jocelyn Gonzalez

About

I'm a UX researcher with a background in software development, and I’ve spent my career focused on making tech truly useful for the people who use it. Whether it’s improving accessibility in mobile apps or diving deep into the world of VR, I love turning complex challenges into clear, thoughtful solutions. With my experience in advocacy and research, I bring a user-first mindset to everything I do.

Experience

• UX Researcher / Software Developer · Pluto VR02-01-2018 – 03-01-2024

  Created visualizations to communicate customer flow processes and improvement opportunities related to card processing service and reviewed API documentation to align team on feature expectations and increase product subscriptions. Lead internationalization efforts to support a global audience, reviewed potential libraries for Pluto client, and managed translation management services. Shipped key Travis CI functionality for an internal tool which more than doubled number of beta builds, saved 3-4 hours a week of engineer time and eliminated errors due to manual deployment steps. Wrote code for client and servers in Javascript using Aurelia, Node, Mocha and Chai. Worked as an integrated team member to implement best practices such as stand-ups, weekly plannings, sprints, retros, pairing and Test Driven Development.

• Graduate Research Projects · University of Washington09-01-2021 – 03-01-2024

  Conducted in-depth qualitative and quantitative UX research to inform product design decisions. Utilized R and SQL for data analysis and visualization to uncover user insights.

• Software Engineer Student · Ada Developers Academy08-01-2017 – 06-01-2018

  Student in a highly selective and intensive software development training program using Ruby/Rails, HTML5/CSS3, and Javascript. Worked independently and in teams on projects in Rails and Backbone in an agile environment emphasizing Test Driven Development. Created an in-browser 2D game using C#, Unity and MonoDevelop for a self-directed, month-long project.

Education

• University of Washington Information SchoolMaster of Science - MS, Information Management, Specializing in User Experience
• UC IrvineBA in European Studies, European Studies/Civilization

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