JOSHUA CAHUYLAN

About

With a Diploma in Multimedia Arts and Animation from Holy Child-IT Academy, completed in 2016, I have honed my skills in graphic design and animation. My career began as a self-employed Graphic Designer, where I collaborated with diverse clients to create compelling logos, branding strategies, and advertising materials. From 2021 to 2022, I served as a Customer Service Representative at Alorica, managing client inquiries and ensuring customer satisfaction across North America. Currently, I am an Executive Assistant at The Retail Curator, where I manage email communications, oversee Shopify accounts, and assist in crafting impactful email marketing campaigns. My role also involves developing graphics for social media and websites, enhancing brand identity through logo design, and maintaining optimal inventory levels. My diverse experience in design and customer service has equipped me with a unique blend of creative and organizational skills.

Experience

• Executive Assistant · The Retail Curator10-01-2022

  Administered email management duties, meticulously reviewing and purging emails to maintain a streamlined and organized inbox. Oversaw client management responsibilities on Shopify accounts, executing thorough inventory management practices to ensure optimal stock levels and operational efficiency. Assisted in crafting impactful email marketing campaigns through the Brevo platform, effectively reaching out to clients to showcase the value of our services. Developed compelling graphics for social media posts and website designs, enhancing online presence and engagement. Provided comprehensive support to clients in branding services, such as designing their logo to elevate their brand identity.

• Customer Service Representative · Alorica02-01-2021 – 07-01-2022

  Served as a dedicated Customer Service Representative, adeptly managing inbound calls from clients across the United States and Canada. Provided exceptional support to clients, effectively resolving inquiries and concerns related to the company's products and services. Demonstrated strong communication skills in addressing customer issues, ensuring satisfaction and fostering positive relationships. Utilized problem-solving abilities to troubleshoot and resolve customer issues promptly and efficiently. Maintained a professional demeanor and upheld company standards while delivering exemplary customer service experiences.

• Graphic Designer · Self Employed03-01-2016 – 10-01-2018

  Collaborated with a diverse client to conceptualize and execute logo designs, branding strategies, and advertising materials, ensuring alignment with their unique visions and objectives. Delivered high-quality designs for various advertising campaigns, effectively capturing target audience attention and enhancing brand visibility. Produced custom t-shirt designs that resonated with client preferences and brand identity, contributing to successful promotional initiatives and merchandise offerings.

Education

• Holy Child-IT AcademyDiploma of Multimedia Arts and Animation, Graphic Design

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