Joy Gassama

About

I’m a product manager based in Seattle, Washington, where I use deep research, data analysis, design thinking, and a collaborative spirit to turn complex problems into meaningful, everyday solutions. My venturesome nature has taken me across industries—AI/ML, healthcare, privacy and compliance, legal services, and the non-profit sector. I’m driven by curiosity, guided by ethics, and energized by the challenge of building products that matter. I hold an MS in Information Management from the University of Washington Information School, where I was awarded the Dean’s Fellowship (a full ride!) and focused on UX, information architecture, and product management. I also earned a BA in Government and Middle Eastern Studies with a minor in Arabic from The University of Texas at Austin. When I’m not refining my product sense, you’ll find me curled up with a good book, curating playlists for loved ones, brushing up on Arabic, or cuddling with my cats, Mowgli and Baloo (the bare necessities).

Experience

• Product Manager · VERSES02-01-2024 –

  - Owned end-to-end product lifecycle for the Model Editor, an AI/ML developer tool enabling visual creation of Bayesian and agent-based models, driving 70% adoption among active users within 6 months. - Designed and launched visual POMDP modeling capabilities, advancing agent-driven experimentation and reducing iteration cycles by 40%, directly accelerating task performance improvements. - Directed product strategy and agile execution for a 4–5 person engineering team, improving delivery predictability by 25% and aligning product initiatives with frontier AI research objectives. - Partnered with engineers and researchers to translate probabilistic inference algorithms into scalable UI/UX abstractions. - Defined technical requirements, contributed to the developer experience roadmap, and collaborated closely with engineering to ship features aligned with LLM and AI agent research priorities.

• Product Manager · Ethnomed10-01-2022 – 06-01-2023

  - Developed new video-based patient medical education system for non-native English speakers & customers with low-technological literacy as part of master's degree capstone project - Created product roadmap, established product vision, & spearheaded redesign of website content & taxonomy to increase accessibility of video library for patients & clinicians - Constructed future information delivery roadmap & outlined painted-doors test to determine demand for currently unsupported languages - Increased patient understanding of healthcare system, POC lab tests, &take-home tests while decreasing need for retaking labs or imaging.

• Product Management Intern · TerraTrue06-01-2022 – 09-01-2022

  - Scoped, designed, & executed strategic & tactical user research study to inform Q3 product strategy & roadmap prioritization - Created, documented, & implemented user research & customer interview best practices across the organization - Scheduled, facilitated, & analyzed 10+ user interviews to capture baseline pain points in efforts to increase retention by 25% - Presented actionable key insights & recommendations to relevant stakeholders, shaping future UI design iterations - Collaborated with product managers, software engineers, & designers in an agile environment to develop and release product features for B2B privacy & compliance SaaS platform at early stage startup

• Legal Assistant · Foster LLP02-01-2019 – 08-01-2021

  - Drafted and filed visa petitions and permanent resident applications with a 98% approval rate, developing deep familiarity with legal document workflows, compliance requirements, and attorney-client communications. - Conducted legal research to support attorney case strategy, building analytical and domain expertise directly applicable to legal platforms.

• Event Coordinator Intern · National Diversity Council08-01-2018 – 01-01-2019

  - Planned events with the goal of promoting best business practices for diversity and inclusion - Increased donor activity and sponsorship by 75% - Constructed and executed event marketing strategy - Maintained consistent line of communication with community partners and corporate sponsors - Conducted research and built database of industries and leading professionals to reference in expansion of organizational scope

• Sr. Student Associate · The University of Texas at Austin08-01-2016 – 05-01-2018

  - Aided visitors in finding suitable resources, managed the front desk, answered phone calls, and distributed mail - Developed content for pamphlets detailing diversity and inclusion initiatives as well as campus resources - Curated and distributed a weekly newsletter relaying information about recent news and developments via MailChimp - Scheduled meetings and appointments with senior staff members

Education

• University of Washington Information SchoolMaster of Science - MS, Information Management
• The University of Texas at AustinBachelor of Arts (B.A.), Government, Middle Eastern Studies

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