Julia Castor

About

With a diverse background in business administration, tech, and customer relations. I have developed a unique skill set that spans multiple industries. My professional journey includes roles such as Data Integrity Lead at SheEO, where I lead data governance initiatives, and Customer Support Associate at Bluprint, achieving a 95% customer satisfaction rate. At OnDeck, I excelled as a Senior Loan Operations Analyst, recognized for my efficiency and quality in processing loan applications. My experience as a Business Class Cabin Crew with Emirates honed my communication and conflict resolution skills. This eclectic mix of experiences has equipped me with robust skills adaptable to various professional environments.

Experience

• Data Integrity Lead · SheEO2021 – 11-01-2022

  Performed Salesforce daily administration, configuration, and customization including managing user profiles, roles, permissions, data integrity, workflows, and process automation. Led data integrity initiatives, ensuring the accuracy and consistency of data across platforms. Collaborated with cross-functional teams to implement data governance policies. Provided user training and technical support, and documentation for Salesforce users, ensuring smooth adoption and utilization of the platform. • Managed automation platforms, payment processing as well as process documentation for all areas of responsibility.

• Customer Support Associate · Bluprint03-01-2020 – 09-01-2020

  Responsible for customer interactions related to navigation, digital content, eCommerce orders and mobile app questions. Received praise from customers for providing friendly and warm assistance. Managed a high volume of live chats simultaneously, providing swift solutions for customers. Acquired proficiency in multiple systems including Zendesk, Google Apps, other external web-based apps and internal tools. Maintained an excellent 95% satisfaction rate, above team average. Successfully on-boarded during a high volume and high demand time by quickly acquiring product and systems knowledge. Managed record number of tickets and supported customers during company closure news period. Provided insight and feedback to several departments regarding improvements needed and customer requests.

• Senior Loan Operations Analyst · OnDeck03-01-2018 – 06-01-2019

  Performed validation of business existence through online search engine and other records. Assessed application and closing packages for missing components, ensuring follow up with sales department. Structured Loan Applications in preparation for cash flow analysis. Performed cash flow analysis to evaluate business revenue and fraud indicators. Assured compliance to all policies and procedures. Internally recognized for best ratio of volume to defects and consistently met and exceeded daily expectations. Successfully took action on managers feedback and was able to increase number of total applications processed without losing quality. Tested and assisted roll out of new fraud prevention procedure using Thomson Reuters World Check One, successfully performing 600+ checks during test period.

• Cabin Crew · Emirates11-01-2012 – 06-01-2016

  Promoted to World-renowned Business Class Cabin Crew for continued demonstration of strict organizational standards. Completed over 3000 hours of international flights within Boeing and Airbus jets holding up to 600 passengers. Fulfilled customer expectations to corporate standards, while using initiative to manage unexpected situations. Consistently generated additional revenue through skilled sales techniques and expert knowledge of products. Interacted with and led team members as well as customers from over 135 destinations in the world. Developed excellent communication and conflict resolution skills through frequently dealing with cultural differences. Administered first aid to customers in distress. Directed and assisted passengers in emergency situations. Responsible for customer safety and satisfaction. Received numerous praising letters from passengers. Successfully passed rigorous annual safety and security training.

• Learning Specialist · UPTIME Comunicação em Inglês02-01-2010 – 09-01-2012

  Administered one-on-one and group English lessons to teenagers and adults. Developed curriculum for various student skill levels including lectures, reading materials, and tests. Improved students' classroom performance with focused tutoring. Trained new instructors on corporate teaching philosophy. Administered tests and completed evaluations to analyze student performance. Responsible for school events and extra-curriculum activities such as parties and out of the classroom learning opportunities.

Education

• EstácioMaster of Business Administration (MBA), Business Administration and Management, General
• Centro de Ensino Superior de Juiz de ForaGastronomia, Artes Culinárias e Capacitação Gastronômica

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