Justine Chou

About

With a Master's degree in Human Computer Interaction from Carnegie Mellon University and a Bachelor's in Informatics with a specialization in Human Computer Interaction from UC Irvine, I am a seasoned UX designer with a robust portfolio. Currently, I am enhancing predictive risk analysis features at Nihon Kohden Digital Health Solutions and designing AI-driven products at ARM Institute. My experience spans roles such as Design Strategist at Bosch, where I conducted market research and proposed go-to-market strategies, and UX/UI Designer at Commit the Change, UCI, where I led teams in creating high-fidelity prototypes for non-profits. My work is characterized by a strong focus on user research, iterative prototyping, and cross-functional collaboration.

Experience

• UX Designer · Nihon Kohden Digital Health Solutions06-01-2023

  Integrating predictive risk analysis features within NKICU to complement bedside monitor data, providing individualized context to potential critical events in a centralized display while reducing screen fatigue. Redesigning CoMET by visually clarifying progression of risk indexes and conforming to NK branding guidelines. Continuously iterating on mockups by analyzing feedback from developers and 15+ clinician usability testing participants. Demonstrated final prototype to NK executives, emphasizing the importance of designing to rapidly experiment with novel concepts.

• Product Designer · ARM Institute01-01-2024

  Designing end to end products that leverage AI & emerging technology to efficiently onboard manufacturing stakeholders in robotic automation through rapid iterative prototyping & usability testing. Conducting on-site contextual inquiries & user interviews with facility managers & operators to uncover pain points & formulate methods to improve communication with ARM.

• Design Strategist · Bosch01-01-2024 – 04-01-2024

  Conducted market research & user interviews with key stakeholders to document niche maps, competitor relationships, & personas to identify areas of opportunity for Bosch to leverage. Drafted & proposed 3 approved go-to-market strategies with Bosch executives to select & execute one.

• UX/UI Designer · Commit the Change, UCI07-01-2022 – 06-01-2023

  Collaborated with a team of 4 designers in creating a furniture donation web application for Patriot and Paws, understanding and updating the product requirements. Conducted user research by creating affinity maps and user personas to understand our target audience. Drafted and transferred sketches into wireframes in Figma, iterating upon them to create a high fidelity prototype. Continuously updated and collaborated with developers to confirm accurate implementations of designs.

• UX/UI Design Lead · Commit the Change, UCI09-01-2021 – 06-01-2022

  Analyzed the needs and challenges of Find Your Anchor (FYA) to design a map based package tracking web application, directly consulting the non profit to discuss quarterly progress and scope adjustment. Directed a group of 4 designers by coordinating weekly meetings, delegating tasks, and providing resources of UX practices, guiding them through the processes of user research, wireframing, and usability testing. Collaborated with technology leads to share respective team updates, aligning design and development work to reduce confusions and ensure smooth implementation. Resulted in a high fidelity Figma prototype designed for both web and mobile applications, fulfilling project requirements with full approved from FYA.

Education

• Carnegie Mellon UniversityMaster's degree, Human Computer Interaction
• UC IrvineBachelor of Science - BS, Informatics, Human Computer Interaction Specialization, Management Minor

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