Michael Clingerman, M.Sc.

About

With a robust background in Human-Computer Interaction and User Experience Design, I have cultivated a career that bridges the gap between technology and user-centric design. I hold a Bachelor of Fine Arts in Graphic Design from the Savannah College of Art and Design and advanced degrees in HCI and UX from both the Massachusetts Institute of Technology and Kent State University. My professional journey includes leading UX initiatives at Adaptive Biotechnologies Corp., VoiceOps, OpSec Security, Deloitte, and SAP Hybris. At Adaptive Biotechnologies, I spearheaded the rebuild of the UXD/UXR team, enhancing workflow efficiencies and fostering strategic partnerships. My tenure at VoiceOps involved steering design strategy and integrating emerging AI trends. I have a proven track record in managing cross-functional teams, conducting ethnographic research, and implementing design systems, all while ensuring alignment with business objectives and user needs.

Experience

• Technology Strategist, Project Manager, UX Research - 05/2024 - 11/01/2024 (Contract) · BANKNOTE OF AMERICA05-01-2024 – 10-01-2024

  Led BCA’s pilot Digital Research Sprint Phase, expanding high-security printing services to digital solutions. Accelerated Go-to-Market: Reduced 5-year strategy to 1.5 years with a $500K budget for proof of concept. Global Partnerships: Recruited international tech partners to expand capabilities. User Research: Conducted interviews to validate the need for mobile driver’s licenses and digital wallet features. Product Development: Designed wireframes and flows to align offerings with business goals. Customer Personas: Developed personas to drive ad revenue and monetize the digital wallet.

• Senior Manager UX · Adaptive Biotechnologies Corp.06-01-2022 – 05-01-2024

  Oversaw the entire rebuild of the lean UXD/UXR team; fostered Service Bureau-style relationships with key business partners. Managed team effectively within the constraints of the lean budget. Led recruitment efforts for UXD/UXR positions and mentored junior designers/researchers to foster professional development; conducted SME interviews and ethnographic observations to identify workflow challenges in Adaptive’s Order Management platform. Utilized story mapping, scenario mapping, and journey mapping to translate strategic goals into actionable plans.

• Lead Product Design | Research & Strategy · VoiceOps05-01-2021 – 06-01-2022

  Oversaw strategic direction and usability research planning; managed the team through the discovery phase, ideation, and envisioning future states while ensuring seamless execution of design initiatives. Conducted industry research to identify emerging trends in Generative AI. Assisted in building a custom design system based on Google Material guidelines. Utilized story mapping to translate goals into actionable Agile UX initiatives.

• Director of UX Design & Research · OpSec Security07-01-2018 – 04-01-2021

  Oversaw the creation of a UX strategy and research plan that aligned with sprint cycles; managed a team through discovery, ideation, future-state planning, project management, and reporting while conducting usability research. Administered qualitative observations onsight with a sampling of 200+ analysts and ethnographic observations/data collection with 25+ analysts to identify process improvements and gain opportunities in major workflows. Led story (affinity) mapping to achieve empathy; developed personas, product design tenets, and journey mapping for aspects of customer UX. Utilized Figma across six teams for efficient collaboration.

• Lead Product Design & Research · Deloitte03-01-2017 – 07-01-2018

  Oversaw complete product redesign for Bersin following the Deloitte acquisition; led a team of designers through strategy for deployment within two years.

• Lead Product Design · SAP Hybris07-01-2016 – 08-01-2017

  Oversaw a full platform redesign for Abakus following the SAP acquisition valued at $632M+. Collaborated with founders and developers to focus on client usability and moderated testing, ensuring improved customer understanding and comprehension of CRM Marketing scoring dashboards.

Education

• Kent State UniversityMaster of Science - MS, Qualitative HCI & User Experience Research
• Massachusetts Institute of TechnologyCSAIL Human-Computer Interaction for User Experience Design, HCI & UXD
• Savannah College of Art and DesignBachelor of Fine Arts - BFA, Graphic Design
• SCRUM AllianceSCRUM MASTER CERTIFICATION, SCRUM MASTER
• IDEOHUMAN-CENTERED SERVICE DESIGN: COMPUTER INTERACTION INTENSIVE IDEO U, Date of Graduation: 06/2015, HUMAN-CENTERED SERVICE DESIGN: COMPUTER INTERACTION

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