Kamilly Almeida

About

Greetings! I am a Virtual Assistant with 3 years of experience, specializing in CRM management (Zendesk, HubSpot), project coordination (Trello, Asana, ClickUp), and e-commerce support (Shopify, Yampi). I am skilled in customer service via email, chat, and WhatsApp, marketing automation, KPI tracking, and workflow optimization. I combine technical expertise, analytical thinking, and bilingual English-Portuguese proficiency to deliver efficient, results-driven support for remote and international teams.

Experience

• Customer Support & CRM Assistant · Locksmith For You – USA (Remote)01-01-2025 – 09-25-2025

  Handled inbound and outbound calls in English for U.S. clients. Managed service requests, scheduling, and follow-ups using CRM systems. Provided remote customer assistance and coordinated with technicians. Bilingual support (English & Spanish).

• Locksmith Just For You – Virtual Assistant (Remote) · Locksmith Just For You10-01-2024 – 09-01-2025

  Handled customer support via phone calls in English, confirming appointments and providing real-time solutions. Managed CRM systems for tracking leads, customer interactions, and service follow-ups. Assisted in scheduling services and coordinating with field technicians, ensuring smooth operations. Provided bilingual support (English & Spanish) to serve a wider client base effectively.

• Virtual Assistant · Compartiendo Experiências01-01-2024 – 09-01-2024

  Asistente Virtual en México - Efectuación de Contratos: Gestión y redacción de contratos, asegurando que todos los detalles estén correctos y cumplan con los requisitos legales. Atención y Soporte al Cliente: Proveer asistencia y soporte a los clientes, resolviendo sus dudas y asegurando una experiencia satisfactoria. Embarque y Desembarque: Coordinación de procesos de embarque y desembarque, asegurando que todo se realice de manera eficiente y segura. Actividades con Excel y Contabilidad: Manejo de hojas de cálculo en Excel para el seguimiento de datos financieros y administrativos. Realización de tareas contables, incluyendo la conciliación de cuentas y la preparación de informes financieros. Uso de Inglés y Español: Realización de todas estas actividades utilizando tanto el inglés como el español, asegurando una comunicación efectiva en ambos idiomas.

• Gestão de inteligência - Estágio em Relações Públicas · SuperAcesso01-01-2024 – 07-01-2024

  Intelligence management team of Press Office (Super Acesso) - Mailling e processos internos.

• Marketing Team Member · Mivi Store07-01-2022 – 08-01-2023

  Ideation of strategy in the development of promotional materials and online media campaigns, e-mail marketing, SEO google, creation and planning of strategic content for website and online digital sales platforms. Research and execution of digital marketing strategies for sales and customer acquisition.

• Marketing Analyst · Agência Jr - BH06-01-2022 – 12-01-2022

  Marketing planning, detailed plans aligned with client objectives, KPIs, content creation across social media, blogs, and campaigns; coordination with designers and writers; overseeing performance.

• Executive Assistant & Operations Coordinator · Private Client – Mexico Cancun (Remote) - Virtual Assistant Compartiendo Viajes2023 – 2024

  Managed customer service, boarding/disembarking schedules, and contracts. Organized meetings, flight bookings, and administrative tasks. Supported management improvements by applying PR and organizational expertise.

Education

• IBAT DublinB2, English course - B2
• Centro Universitário IBMRBachelor's degree, Public Relations, Advertising, and Applied Communication
• Centro Universitário IBMRBachelor's degree, Publicidade e Propaganda

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