Katia-Rein Angat

About

Currently employed as a Front Desk Receptionist at Delta Hotels by Marriott, I am close to completing my BA in English Language and Literature from Bishop's University. My core competencies include critical thinking, creative writing, and editing, all of which are vital in managing guest experiences and communications effectively. My journey at Delta Hotels has been enriching, starting from housekeeping to my current front desk role. Our team's collective efforts have significantly enhanced guest satisfaction. I bring a meticulous eye for detail and a commitment to excellence that aligns with our organization's culture of service. By integrating my academic skills in literature and writing, I aim to contribute further to our diverse team, ensuring guests leave with memorable experiences.

Experience

• Front Desk Receptionist · Delta Hotels by Marriott2024-09-01 –
• Housekeeper · Delta Hotels by Marriott2023-01-01 – 2024-09-01

  - Performed basic cleaning in residents' rooms each day, such as sanitizing surfaces and removing trash - Gathered laundry from residents' rooms to wash and return when clean, including linens and clothing - Completed general housekeeping like changing the bed linens and removing trash from rooms after guests leave - Reported directly to the housekeeping manager to receive new additional tasks each day, like helping to deep clean the carpets - Responded to guest requests for more towels, linens and minibar items

• Night Auditor · Delta Hotels by Marriott2024-06-01 – 2024-08-01

  - Kept detailed records and receipts of nightly bills and vendor payments worth over 30K$ - Matched guests' names with identity numbers in the system to verify their information - Prepared and submitted high-balance audit reports to senior authorities - Checked guests in and out with and without reservations while maintaining professionalism - Offered top-quality services to guests at all times while executing company auditing operations during overnight shifts - Listened to and resolved guests' queries and crises to meet their needs promptly - Collected payment to process reservations and settle guest accounts

• Teacher Assistant · Bishop's University2023-09-01 – 2023-12-01

  - Assessed and graded assignments of 60+ students weekly - Reported to the lead professor about students' understanding of complex concepts - Created a summary of best works and students' quotations that could be used in the classroom - Managed Moodle, an online learning platform, ensuring effective communication and resource sharing

• Housekeeper · Travelodge2022-06-01 – 2022-08-01

  - Performed basic cleaning in residents' rooms each day, such as sanitizing surfaces and removing trash - Gathered laundry from residents' rooms to wash and return when clean, including linens and clothing - Completed general housekeeping like changing the bed linens and removing trash from rooms after guests leave - Reported directly to the housekeeping manager to receive new additional tasks each day, like helping to deep clean the carpets - Responded to guest requests for more towels, linens and minibar items

• Food and Beverage Cashier · Sodexo2021-09-01 – 2021-12-01

  - Answered customers' questions - Operated coffee and tea machines - Put out product in an aesthetically pleasing way, ensuring that the price tags are on the forefront - Received and processed different payment methods - Carried out transactions using a cash register - Cleaned the counter and the tables - Balanced the till at the end of each shift

• Sanitation Worker · CHU de Québec2021-06-01 – 2021-08-01

  - Washed and disinfected rooms, clinics and office areas using appropriate products and equipment - Followed work methods and techniques prescribed by the Hygiene and Sanitation Attendant function - Disposed of soiled bedding and equipment, and disinfected patient environments per disinfestation procedures - Emptied and disinfected waste garbage cans - Managed biomedical waste - Followed rigorous methods and techniques to prevent contamination

Education

• Bishop's UniversityBachelor of Arts - BA, English Language and Literature, General

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